Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Timeless elegance and iconic glamour on the Côte d’Azur. With a guestbook signed by everyone from Elizabeth Taylor to Winston Churchill and an enviable perch overlooking the Mediterranean Sea, the palatial spread of the Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel has been the epitome of Côte d’Azur chic for more than a century. Today, sumptuous rooms with views from Nice to Monaco, Michelin-starred Provençal and Mediterranean cuisine and a lively pool club keep this landmark hotel at the forefront of Riviera life.
Le Coordinateur Groupes & Events (H/F) est amené à développer/coordonner les Groupes & Events. Il/elle s’assure de la facturation pour le segment Groupes (+10 chambres) ainsi que de la finalisation, coordination et accueil des clients Groupes avec les services opérationnels et financiers. Il/elle peut être amené à entreprendre des missions Catering ou travailler pour soutenir les évènements sur place.
MISSIONS PRINCIPALES :
1. Coordination Manifestations Groupe
- Assure la coordination et liaison en interne avec les différents services concernés pour tous types de manifestation lié au Groupes de +10 chambres (préparation et diffusion du groupe résumé, obtenir des garanties participants, liaison avec les fournisseurs/bon de commande, réception des arrhes, etc.) afin d’assurer la bonne organisation des évènements
- Participe au suivi et finalisation de tout type de manifestation groupes (10+ chambres) une fois le contrat signé (liste nominative, programme, réception d’arrhes, etc.) incluant la préparation et diffusion de feuilles de fonctions et des résumés de groupe
- Veille au bon déroulement du séjour lorsque les groupes sont dans l’hôtel
- S’assure de respecter les standards de la marque
2. Suivi Commercial
- Peut être amené au traitement des demandes entrantes spécifiques de clients individuels ou sociétés pour tous types de demande Groupes, conférences et banquets : repas, cocktails, mariages, conférences, séminaires, expositions et tout autre type de manifestions, liste non exhaustive.
- Préparation des propositions, relances, contrats, finalisation, feuilles de fonctions, feedback (gestion intégrale des manifestations spécifiques)
- Assure les visites d’inspection pour les dossiers groupes et banquets
- Assure le suivi de la facturation, vérifie les PM
- Préparation et envoi des factures de manifestation banquets et groupes
Vous avez déjà une expérience réussie en hôtellerie de Luxe.
Anglais et Français courant (lu, écrit, parlé) et la maîtrise d’une 3ème langue est un plus.
Nos standards de qualité, de service, de culture et d’image sont les valeurs que nous développerons ensemble pour votre carrière.
PROFIL RECHERCHÉ
- Bilingue Français/Anglais à l’écrit et à l’oral
- Rigueur, intégrité, sens commercial et goût des contacts internationaux
- Excellente présentation
- Aptitude à travailler en équipe
- Expérience dans le luxe et l’international souhaitée
- Qualités organisationnelles et administratives, sens des priorités et des urgences
- Disponibilité (présence soirs et week-ends selon les besoins liés à l’activité)
- Maitrise de l’outil informatique Microsoft Office (Word, Excel, Outlook, Powerpoint, Publisher)
- Connaissance du système Opéra
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The Groups & Events Coordinator is responsible for developing/coordinating Groups & Events. He/she is in charge of invoicing for the Groups segment (+10 rooms) as well as finalizing, coordinating and welcoming Group customers with the operational and financial departments. He/she may be required to undertake Catering assignments or work to support on-site events.
MAIN TASKS :
1. Coordination of Group Events
- Coordinates and liaises internally with the various departments concerned for all types of events related to Groups of +10 rooms (preparing and distributing the group summary, obtaining participant guarantees, liaising with suppliers/order forms, receiving deposits, etc.) to ensure smooth organization of events.
- Participates in the follow-up and finalization of all types of group events (10+ rooms) once the contract has been signed (nominative list, program, receipt of deposits, etc.), including the preparation and distribution of function sheets and group summaries.
- Ensures the smooth running of the stay when groups are in the hotel
- Ensures compliance with brand standards
2. Commercial Follow-up
- May be called upon to handle specific incoming requests from individual customers or companies for all types of requests Groups, conferences and banquets: meals, cocktails, weddings, conferences, seminars, exhibitions and all other types of events, non-exhaustive list.
- Preparation of proposals, follow-ups, contracts, finalization, function sheets, feedback (full management of specific events).
- Ensures inspection visits for groups and banquets.
- Follows up invoicing, verifies PM
- Prepares and sends out invoices for banquet and group events.
You already have successful experience in the luxury hotel sector.
Fluent in English and French (read, written and spoken), and fluency in a 3rd language is a plus.
Our standards of quality, service, culture and image are the values that we will develop together for your career.
PROFILE REQUIRED
- Bilingual French/English, written and spoken
- Thoroughness, integrity, commercial sense and taste for international contacts
- Excellent presentation skills
- Ability to work in a team
- Experience in the luxury goods and international sectors desirable
- Organizational and administrative skills, sense of priorities and urgency
- Availability (evenings and weekends as required by the business)
- Proficiency in Microsoft Office software (Word, Excel, Outlook, Powerpoint, Publisher)
- Knowledge of the Opera system
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