Les principales missions du Représentant Service et Soutien aux Opérations Aéroportuaires sur notre Hub de Roissy Charles de Gaulle sont:
- De gérer les appels, courriels internationaux et réclamations
- Travailler en petites équipes, en rotation horaires et de postes
- Assurer l’interface entre les services Opérationnels, les Ventes, les services clientèles au niveau mondial pour apporter des solutions opérationnelles .
- Garantir une expérience client de haut niveau
- Niveau Bac+2/3
- Travail en rotation jour/nuit, samedi, dimanche et jours fériés.
- Anglais lu/parlé/écrit impératif
- Expérience souhaitée en service / relation clients / Services litiges / SAV
- Capacité d’analyse et à agir sur le terrain, au contact des équipes opérationnnelles de tri
- Capacité à manipuler des colis et/ou conduite de matériels de manutention
- Familier avec les outils informatiques et suites bureautiques (Microsoft Word, Excel, Outlook)
Qualifications:
Language: French (Europe): Comprehension, Reading, Speaking, Writing
English: Comprehension, Reading, Speaking, Writing
Additional Information
Posting Date: 19-January-2023
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by « Fortune » magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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