EMEA Cash Equities Client Service Associate

Do you enjoy partnering with a multitude of diverse groups, in a fast-paced environment? Are you looking to engage in a variety of initiatives promoting operational efficiency and client satisfaction? The EMEA Cash Equities Middle Office Client Services Team is looking for someone just like you.

As Cash Equities Client Service Associate within the Client Services Team, you will provide the first point of contact for clients and sales traders in relation to the successful processing of trades and associated queries. Allocation of stock to the relevant funds, provision of timely, accurate confirmations and the management of trades through to settlement are key responsibilities. Delivering these requirements, maintaining superior service to our clients, and building strong relationships with partnering global teams are vital to our success.

Job responsibilities

• Acts as primary operations point of contact for sales, sales trading desks and client operations teams, to resolve queries or issues
• Ensures prompt and accurate allocation of trades to the relevant funds, along with issuing accurate trade confirmations, in a timely manner, in line with client requirements
• Manages pre-matching of transactions to ensure smooth settlement
• Manages all client queries in a timely manner while proactively ensuring any issues do not reoccur
• Provides the Front Office with timely, accurate information in relation to the status of problem trades
• Completes all relevant control checks, escalation of issues in a timely manner and maintaining audit trail
• Continuously seeks feedback on opportunities for improvement and providing feedback to other groups in relation to where processes could be improved
• Identifies opportunities to continuously improve ‘Straight Through Processing’ and quality of service delivered to clients; and automate/streamline existing processes
• Partnerships with our Commission Management Solutions team on any research commission queries
• Partnerships with the Corporate & Investment Bank Account Oversight team in relation to special handling and resolving any issues for priority clients
• Provides Subject Matter Expertise (SME) input in partnership with technology and operations project teams

Required qualifications, capabilities, and skills

• Well established client service skills with a positive attitude
• Ability to both work well as part of a team, and also to be results orientated and self-motivated, being proactive by using own initiative to take personal responsibility for tasks and actions
• Capacity to think laterally and understand the big picture
• Experience within operations
• A flexible, organized, proactive attitude towards work with the ability to multi-task and prioritize workload to meet daily deadlines
• Excellent communication skills in all media
• The ability to work well under pressure
• Strong analytical and problem solving skills
• Control mindset with risk awareness along transaction lifecycle and strong attention to details

Preferred qualifications, capabilities, and skills

• Experience in the financial industry, preferably within an Investment Banking environment
• Technical understanding of securities products would be an advantage
• Fluency in French and any other language is a plus.

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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