Client Service Account Manager

You will maintain and enhance best in class Client Service to our designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

J.P. Morgan Payments provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to our clients across the world. Our teams are constantly innovating; using the latest technology and data analytics to deliver specialized solutions to help our clients grow and streamline their businesses. We combine four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help our clients manage working capital and increase operational efficiency.

Job Responsibilities

• Develop, maintain and broaden partnerships with Clients and become their trusted advisor, clearly understanding their business in order to predict their needs and provide appropriate solutions.
• Assist in developing and executing strategic Client plans.
• Identify and escalate potential risk associated with Client activities.
• Promote use of self-service tools to reduce number of Client enquiries.
• Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities.
• Promote sharing of experience and best practice across the Service team.
• Identify opportunities for product development and enhancement.
• Develop internal partnerships (e.g. Sales, Operations, Product).
• Record all Client interactions (e.g. calls, meetings, issues, proactive communications).

Required qualifications, capabilities and skills

• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems
• French linguist essential
• Client service and portfolio management experience
• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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