XFINITY SALES ASSOCIATE

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary: Responsible for the promotion and sale of Comcast products and services to include video, high-speed internet, voice and XFINITY Home. This role focuses on both individual sales to single family units and sales to multiple dwelling units through relationships with property management. Develops a foundational knowledge of Comcast’s products and services, improves sales skills and learns how to maximize sales through effectively working assigned turf. Employees at all levels are expect to: – Understand our Operating Principles; make them the guidelines for how you do your job – Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services – Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences – Win as a team – make big things happen by working together and being open to new ideas – Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers – Drive results and growth – Respect and promote inclusion and diversity – Do what’s right for each other, our customers, investors and our communities Core Responsibilities: – Demonstrate a strong understanding of Comcast products, promoting and selling offerings to individual customers by knocking every door within assigned territory. Displays familiarity with features, benefits, product differences, pricing, and campaigns for video, high-speed internet, voice, and XFINITY Home. – Communicates and develops rapport with customers. Evaluates individual customers’ existing and potential product needs and makes recommendations. Increases customer understanding of Comcast products and pricing models as well as competitive advantages over other service providers. Evaluates competitive offers and frames response to show the benefits of Comcast. – Possesses basic knowledge of selling techniques and turf management; shows confidence in selling ability. Creates and executes basic sales plans with minimal assistance. – Displays basic time management and organizational skills. – Meets and exceeds sales goals as established by local market. Under minimal supervision, establishes and organizes daily sales activities. Generates business through established and approved methods of lead generation. Implements effective sales closing techniques to ensure product installation goal is achieved. – Develops and demonstrates record of success in residential canvassing sales environment with emphasis on business to consumer sales. – Displays thorough understanding of video, high-speed internet, voice services and XFINITY Home. – Possesses strong communication, organizational, people and customer service skills. – Establishes strong technical capability (computer knowledge, billing system, databases). – Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions. – Where applicable, obtain and maintain any credentials and/or licenses necessary to sell and/or design alarm systems as required by law. – Other duties and responsibilities as assigned. – Consistent exercise of independent judgment and discretion in matters of significance. – Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Job Specification: – High School Degree or Equivalent – – – Generally requires 0-2 years’ related experience. Comcast is an EOE/Veterans/Disabled/LGBT employer