Supervisor, SMB Direct Sales (Inside Sales)

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services. Job Summary: Responsible for supervising a team of business to business Inbound Telesales Representatives that are focused on selling to small-to- medium business customers over the telephone. Motivate and coach representatives to ensure they achieve sales quotas. Employees at all levels are expect to: – Understand our Operating Principles; make them the guidelines for how you do your job – Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services – Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences – Win as a team – make big things happen by working together and being open to new ideas – Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers – Drive results and growth – Respect and promote inclusion and diversity – Do what’s right for each other, our customers, investors and our communities Core Responsibilities: – Lead team by example in key areas: selling skills, funnel management, forecasting, product knowledge and closing sales. – Ensure CRM software is accurate and up to date on daily basis. – Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback. Hires, disciplines, and terminates personnel as necessary. – Conducts team meetings to improve skills, share best practices and deliver key communications. – Partners with leadership in the business to business organization to ensure positive working relationships and effective communication between functional areas. – Handles escalated customer calls in a timely manner and ensure customer satisfaction. – Provide appropriate feedback to management from consumers and sales representatives to help business continue to grow and evolve. – Consistent exercise of independent judgment and discretion in matters of significance. – Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. – Other duties and responsibilities as assigned. Job Specification: – Bachelor’s Degree or Equivalent – Business, Marketing – – Generally requires 5+ years of related experience. Comcast is an EOE/Veterans/Disabled/LGBT employer