Technical Support Representative

Find Your Forward. Search jobs Keyword Search Location Search Radius Radius 5 miles 15 miles 25 miles 35 miles 50 miles Search Client Technical Support Rep, Staff Save As Favorite You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World’s Most Admired Companies® for the seventh consecutive year. Success Profile Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

• Collaborative 9
• Courageous 7
• Innovative 10
• Strategic 8
• Trustworthy 9
• Enthusiastic 7

10

• Motivational
• Socially Conscious
• Results Driven
• Productive
• Communicator
• Focused
• Achiever
• Problem-solver

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom ones career.

Mrinal, Project Management Analyst When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When Im online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customers hands. Its so fun knowing that youre involved in helping to bring that service to life. Schnell, Lead Pricing Strategist As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that were educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful. Shirra, Director, Product Marketing Benefits

• Health / Medical / Vision

Standard for all associates * Stock Purchase Plan

When Fiserv performs well, so does your financial health * Health and Wellness Programs that help promote a positive work environment * Flex Time / Working Arrangements Work from home full/part time, virtual opportunities & more * Tuition Reimbursement To encourage associate professional development * Recharge & Refuel A time off policy that encourages you to maximize well-being Create Together Your Career and the Culture at Fiserv We are #FISVProud! Associate Experience: Hear from Veterans of the Armed Services Responsibilities Requisition ID R-10175046 Date posted 03/12/2020 City Lake Mary State/Region Florida Country United States Additional Locations Frisco, Texas; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska What does a great Client Technical Support Professional do? As a Client Services Professional, you will be the primary point of contact for full credit clients, providing operational and tactical support for the credit card platform, as well as its ancillary products and services. Youll network and partner with multiple business areas throughout the organization, acting as a liaison between the client and Fiservs internal partners. Are you known for being resourceful and proactive? Do you have outstanding customer service/client support experience? If you have great organizational/time management skills, professional communication skills and a strong attention to detail, this could be your next career move! In this role, you can expect to:

• Maintain ownership of client related inquiries and issues as it pertains to their credit card program and engage the appropriate resources in order to ensure a timely and satisfactory resolution.
• Provide contact through telephone support and simulate or recreate problems to provide resolution to client for operating difficulties.
• Discuss problems or inquiries with other department personnel and offer technical assistance, insuring proper handling and follow-up.
• Communicate customer suggestions for enhancements and insure proper handling and follow-up.
• Document problems and corrective actions/procedures in tracking software.
• Work with development staff to determine problem solutions.
• Attend on-going training to achieve level of technical skill needed to solve more complex problems.

Basic Qualifications for Consideration:

• One to three years of experience in the financial services/banking field interacting with clients.
• High school diploma or equivalent required. Associates or Bachelors degree preferred

Preferred Skills, Experience, and Education

• One to three years of experience in the financial services/banking field interacting with clients.
• Experience in bankcard/credit card processing a plus

Travel required: Percentage/frequency of travel 5%

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Learn more about us. Life moves fast. And as it does, we know most people arent thinking about financial services But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation. In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT) Explore the possibilities of a career with Fiserv and Find Your Forward with us. Share this Job Join Our Talent Network Want more than just an alert about a new job? Join our talent community and stay informed about Fiserv career news, events and new opportunities. Related Content

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