* Postition can be based in Paris, Lux, London, Madrid, Barcelona, Milan
Do you enjoy solving complex problems, interacting with stakeholders and managing EU-wide programs, all to improve customer experience?
As Senior 3P Concessions Manager, you will work cross-functionally with different internal teams, and closely with our Carrier partners to identify and solve problems in the delivery experience.
You will be responsible for leading 1 or 2 programs for outbound operations, and for managing and improving delivery performance across multiple carriers and geographic regions.
Key job responsibilities
– Program Management: Lead 1 or 2 comprehensive programs across various EU countries.
– Performance Management: Manage and enhance the concessions performance of multiple carriers in 1 or 2 georgraphic regions. Run deep dives to identify root causes. Develop and implement action plans with clear milestones and objectives.
– Process Improvement: Establish long-term, scalable processes with carriers, ensuring their engagement and collaboration.
– Stakeholder Management: Collaborate with multiple internal and external stakeholders.
– Communication and Engagement: Maintain engagement with leadership and key stakeholders, and foster effective communication and partnerships.
BASIC QUALIFICATIONS
– Significant program or project management experience
– Results-driven individual with strong proactiveness
– Good analytical and communication skills
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
– MBA or Master’s degree in business, operations, supply chain, logistics.
– Knowledge of Lean, Six Sigma and Kaizen techniques. Process improvement experience.
– Experience working within the transportation delivery industry and a solid understanding of carrier operations are advantageous.
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