Technical Support Agent

About Onfleet

Onfleet’s mission is to power the future of commerce by enabling businesses of all sizes to move goods more efficiently and delightfully. Our product includes intuitive smartphone apps for drivers, a powerful modern web dashboard for logistics teams, and automatic notifications and real-time tracking for recipients. Onfleet powers millions of deliveries every week for thousands of businesses around the world across a range of industries, from grocery and prepared meals to pharmacy, flowers, and furniture.

As we grow our talented team, we remain committed to radical transparency,

integrity, and individual growth. We believe that the unique background and experience or our team members adds tremendous value to the organization and empower team members to take ownership of business challenges and the execution of solutions.

Onfleet Support team

Onfleet Support is a small team, with each member contributing with a unique set of skills and professional experience.  Our global team spans Onfleet’s San Francisco headquarters, Toronto, Los Angeles and New York. We value customer experience above all else and are looking for someone to help us continue our legacy of excellence.

This is the right role for you if you like variety and want to learn new things and develop your

skills. If you like doing the same thing each day, week, or month, this is not the right place for

you. If you have lots of questions and always want to know why we do things the way that we

do (or better yet, why we don’t do them a better way!) or how what you do impacts the business,

then you will fit well on our team. If you constantly think about how to do things more efficiently

and are looking for something that challenges you, we have a lot of opportunities to sink your

teeth into. We also are looking for team members that like to roll up their sleeves and are willing

to pitch in wherever they can. In short, if you are attracted to challenging work because you see

it as an opportunity for growth, then we would love to have you on the team!

What you’ll do:

• Become a product expert for our web application, iOS app, and Android app while working closely with Sales and Success on customer-raised questions.

• Provide customer support to Onfleet customers via Zendesk Support, taking ownership of technical issues, and working to resolve them quickly

• Reproduce, document, and escalate issues and bugs to the Engineering team

• Participate in our on-call support for customers

• Provide “white glove” support to a select number of Onfleet customers

Requirements:

• You are based out of Europe

• You have 2+ years of experience in customer-facing roles

• You demonstrate an attention to detail and are passionate about your work

• You have extraordinary communication and problem-analysis skills

• You know the ins and outs of Zendesk or a similar ticketing software

• You have great people skills for both our customers and to collaborate with your colleagues

• You are a self-starter who is motivated by challenges and learning new skills

• You can work independently and with a team

• You have a hunger to learn new skills (we are willing to train new team members on any skills they may not have)

Nice To Have:

• You can communicate in a second, major world language, preferably Spanish

• You have experience supporting SaaS or other software products

• You have experience or familiarity with API and/or Webhooks

• You are familiar with logistics systems

• You have previous experience working remotely

Onfleet’s 75+ high-performing, globally distributed remote employees operate a lean, near break-even business generating millions of dollars every month. Onfleet has raised over $40m in funding from investors like Kennet Partners, Kayne Anderson, StartX-Stanford Fund, Tuesday.vc, Winklevoss Capital, Playfair Capital, and angel investors including Andy Rachleff, Gil Penchina, Lee Linden, and Tom Fallows. Onfleet is headquartered in San Francisco, CA.

Onfleet is an Equal Opportunity Employer:

Onfleet’s culture is one that strongly values diversity in its workplace and we are committed to working with potential team members who can bring diverse perspectives and experience to our company and culture.

We do not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.

We highly encourage members of underrepresented groups to apply and we will consider qualified applicants with arrest and conviction records.