At Amazon, we’re working to be the most customer-centric company on earth. One customer experience that we’re constantly taking to new levels is how we fulfill and deliver customers’ orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere in the world. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in the last mile delivery space. Come join the team and help us work hard, have fun, and make history!
The EU Delivery Service Providers Management team works with the various European countries to optimize our end-to-end relationships with the Delivery Service Providers (DSP’s), focusing on providing a best-in-class partnerships with our stakeholders across EU. We are looking for an Manager – Performance and Insights who is ready to roll up their sleeves and help us develop actionable, data-driven insights, using various quantitative tools and core project management skills.
This role can be based in France, Luxembourg, London or Munich.
Key job responsibilities
• Establish and deliver important new initiatives with broad cross-organizational impact to improve DSP on-road safety performance.
• Define and document business requirements for program automation and expansion, including functional requirements for technical teams.
• Maintain proactive oversight and partner with Amazon stakeholders to drive continuous improvement relating to DSP driver risk reduction and incident reduction.
• Analyze safety performance metrics and behaviors to draw key business insights, including the design and implementation of new metrics, including metric adoption by partner teams.
• Identify needed areas of performance improvement, and prioritize program initiatives in accordance with data/performance signals.
• Clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities, including executive presentations.
• Perform initiative/program training activities with internal Amazon stakeholders and DSP representatives.
A day in the life
In this role, the Safety Perf & Insights Mgr will be accountable for leveraging available data and insights to drive programmatic improvements to reduce unsafe driving behaviors. This will include a deep understanding of the available datasets to design and implement new programs and processes to improve safe driving. This role will regularly work with a wide variety of partner teams, both non-technical and technical, to establish and refine mechanisms that improve DSP on-road safety performance. You will operate with autonomy, demonstrating high judgment in decisions with broad implications.
About the team
We’re a fast moving, close-knit team that is responsible for designing and maintaining programs with broad impacts. We have cross-organizational and cross-functional stakeholders. We take great responsibility in our vision to build the world’s safest transportation network.
BASIC QUALIFICATIONS
– Prior program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– Bachelor’s degree
PREFERRED QUALIFICATIONS
– Prior experience of driving process improvements experience
– Master’s degree
– Experience implementing repeatable processes and driving automation or standardization
– Working experience with the product development lifecycle
– Experience working cross functionally across tech and non-tech teams
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