Customer Success Manager

Your Responsibilities: 

• Develop and maintain strong, long-lasting relationships with key stakeholders.
• Act as the main point of contact for customers, addressing any issues or concerns promptly.
• Conduct regular check-ins and business reviews with clients to ensure their satisfaction and engagement.
• Oversee the customer onboarding process, ensuring a smooth transition and setup.
• Provide training and resources to help clients understand and effectively use our products.
• Advocate for customer needs and feedback within the company, ensuring that their voices are heard and addressed.
• Collaborate with product and development teams to improve the customer experience.
• Develop and execute success plans for each client, aligned with their goals and objectives.
• Monitor customer usage and adoption rates, identifying areas for improvement.
• Proactively manage customer renewals and identify opportunities for upselling or cross-selling additional products and services.
• Work to minimize churn and maximize customer lifetime value.
• Handle customer issues and escalations, coordinating with internal teams to provide timely solutions.
• Track and document customer interactions, issues, and resolutions.
• Provide regular reports on customer health, satisfaction, and engagement metrics.
• Analyze customer data to identify trends and areas for improvement.
• Collaborate with sales, marketing, product, and support teams to ensure a cohesive and positive customer experience.
• Share best practices and insights with the team to improve overall customer success strategies.

We expect you to have:

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 3+ years of experience in customer success, account management, or a related field.
• Proven track record of managing customer relationships and driving customer success.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Proficiency with CRM software and customer success tools.
• Customer-focused mindset with a passion for helping clients succeed.
• Strong organizational and multitasking skills.
• Ability to handle stressful situations and work under pressure.
• Adaptability and willingness to learn new technologies and processes.

What We Offer:
We aim to ensure you feel and give your best by offering:

• Competitive Salary
• Flexible schedule
• Remote, hybrid or office work
• Educational support
• Medical insurance (depending on the contract type and your location)
• Business trips (depending on your role).

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.