Amazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations Team in Paris France. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center’s MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers.
The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource, interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors. They are expected to be a singular focal point for all technical facility operations and to support Amazon within its owned and operated data centers.
Also expected from the CE is the ability to manage large-scale impacting projects and new region support from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, procurement, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities.
The CE directs, trains and supports EOTs in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, compressors, and building automation systems.
The role will be based in Paris France, however flexibility is required to travel to other locations within the EMEA region or further afield if required.
Responsibilities:
– Oversee the day-to-day operations and maintenance of mechanical, electrical and life systems equipment in data centers.
– Operate independently with limited direct management.
– Advise the FM on design and build out of new facilities.
– Act as an escalation point for all technical facilities-related issues within the data center region and work OT hours as needed to support site stability.
– Perform root cause analysis of equipment failures.
– Troubleshoot and report facility events within the internal SLA.
– Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support team
– Provide training and guidance to Engineering Operations Technicians and assisting in recruiting efforts for the same.
– Ensure all safety procedures are adhered to by vendor and Amazon staff.
– Utilize internal Change Management Systems to manage building workflows.
– MV/LV isolation to facilitate downstream switch-gear maintenance.
– Provide metric availability reporting on a weekly basis.
– Support all regions in the EMEA when required.
– Communicate complex technical information to a non-technical audience.
– Develop and publish Standard Operating Procedures (SOP’s) and Emergency Operating Procedures (EOP’s) and train Engineering Operation Technicians on the new SOP’s and EOP’s.
– Drive the preventative and corrective maintenance/repair program for their site and coordinate such maintenance with the respective support vendors.
Competencies:
The successful candidate must be able to demonstrate the following competencies and behaviours:
– Ability to solve problems at their root, stepping back to understand the broader context.
– Aptitude for hands-on troubleshooting and problem solving.
– Ability to maintain SLAs through the implementation of proactive issue detection and immediate response.
– Proven experience of reading single line diagrams (SLDs) and control schematics.
– Ability to follow , support and formulate procedures, system documentation, and issue tracking entries into a trouble ticket system.
– Shows good judgment and instincts in decision-making.
– Ability to prioritize in complex, fast-paced environment.
– Ability to use building management and electrical management systems to proactively identify anomalies and seek opportunities to improve the efficiency of the building operations
– Proven ability to coach and develop junior team members and proactively seeks opportunities to do so.
– Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base.
Physical Requirements:
– Walk job sites in uneven terrain.
– Work at heights and from ladders.
– Regularly lift and/or move up to 22 kilograms; and participate in-group lifts of 23 kilograms or more.
– Work shifts longer than eight hours in duration.
– Coordinate body movements when using tools or equipment.
– Reach and stretch to position equipment and fixtures while maintaining balance.
– Bend or twist the body into unusual positions while working.
– Perform physical tasks all day without becoming overly tired.
– Use hands to manipulate small wires and objects.
– Push or pull heavy objects into position.
– Work in a noisy environment.
– Work at depths, such as under raised floors.
BASIC QUALIFICATIONS
– NQF Level 8 Bachelor’s degree in Electrical Engineering.
– At least 5 years post graduate work experience.
– Holding a GCC in Factories or else being well advanced in the process of obtaining their GCC would be an advantage.
– Leadership experience in an engineering/technical environment for medium to large scale engineering operations (preferably electrical and mechanical).
– Demonstrable capability to form & lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation.
– Proven hands on experience of working with equipment and troubleshooting complex problems.
– Demonstrates key electrical and mechanical competencies and theory.
– Know and apply safe electrical practice according to guidelines set by relevant electrical safety supervisory bodies.
– Have a strong working knowledge and experience of the purpose and infrastructure of a Data Center. In-depth knowledge of UPS, backup generator systems and generic mechanical-room infrastructure such as chillers, cooler units, extraction fans and fan controls.
– Competent in use of basic IT programs such as MS Word/Excel or similar.
Safety
– Empower a culture of safety, security, and compliance in all aspect of Data Center activities.
– Implement and contribute to safety protocols, drive organization’s safety programs and policies for safe risk free working environment.
Operations
– Work with various Engineering, Operations, Electrical and Mechanical Engineers, DC Build Managers, and Regional Technical Infrastructure Managers during project planning and execution.
– Identify risks, gaps, and opportunities and communicate to customers and other teams to drive for solution.
– Gather and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiencies and productivity.
– Drive operational excellence through consistent innovation and rapid deployment.
– Provide regular reports and presentations on critical projects and agreed Key Performance Indicators.
– Critical Event Response readiness (planning, escalation/incident management, customer impacting event management response and recovery.)
Leadership
– Form and influence high-performance teams of managers, engineers, and technicians, providing both technical and leadership expertise and ensuring highest levels of performance.
– Identify talent within operations and develop and nurture that talent.
– Encourage cross-team collaboration with the aim of developing and implementing process improvement initiatives throughout local or regional geography.
– Has a deep understanding of best practices in their area of expertise and leverages this to lead by example.
Relationship management
– Experience working and managing within complex organizational matrix, manage and grow relationships between cross-functional teams.
– Establish and enhance strong working relationships with customer’s providers (Colo providers and vendors).
Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and broader based Black Economic Empowerment and the further diversification of ideas. The relevant laws and principles associated with Employment Equity and Black Economic Empowerment will be considered when appointing potential candidates.
We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
PREFERRED QUALIFICATIONS
– NQF Level 8 Bachelor’s degree in Electrical Engineering.
– At least 5 years post graduate work experience.
– Holding a GCC in Factories or else being well advanced in the process of obtaining their GCC would be an advantage.
– Leadership experience in an engineering/technical environment for medium to large scale engineering operations (preferably electrical and mechanical).
– Demonstrable capability to form & lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation.
– Proven hands on experience of working with equipment and troubleshooting complex problems.
– Demonstrates key electrical and mechanical competencies and theory.
– Know and apply safe electrical practice according to guidelines set by relevant electrical safety supervisory bodies.
– Have a strong working knowledge and experience of the purpose and infrastructure of a Data Center. In-depth knowledge of UPS, backup generator systems and generic mechanical-room infrastructure such as chillers, cooler units, extraction fans and fan controls.
– Competent in use of basic IT programs such as MS Word/Excel or similar.
Safety
– Empower a culture of safety, security, and compliance in all aspect of Data Center activities.
– Implement and contribute to safety protocols, drive organization’s safety programs and policies for safe risk free working environment.
Operations
– Work with various Engineering, Operations, Electrical and Mechanical Engineers, DC Build Managers, and Regional Technical Infrastructure Managers during project planning and execution.
– Identify risks, gaps, and opportunities and communicate to customers and other teams to drive for solution.
– Gather and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiencies and productivity.
– Drive operational excellence through consistent innovation and rapid deployment.
– Provide regular reports and presentations on critical projects and agreed Key Performance Indicators.
– Critical Event Response readiness (planning, escalation/incident management, customer impacting event management response and recovery.)
Leadership
– Form and influence high-performance teams of managers, engineers, and technicians, providing both technical and leadership expertise and ensuring highest levels of performance.
– Identify talent within operations and develop and nurture that talent.
– Encourage cross-team collaboration with the aim of developing and implementing process improvement initiatives throughout local or regional geography.
– Has a deep understanding of best practices in their area of expertise and leverages this to lead by example.
Relationship management
– Experience working and managing within complex organizational matrix, manage and grow relationships between cross-functional teams.
– Establish and enhance strong working relationships with customer’s providers (Colo providers and vendors).
Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and broader based Black Economic Empowerment and the further diversification of ideas. The relevant laws and principles associated with Employment Equity and Black Economic Empowerment will be considered when appointing potential candidates.
We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Amazon est un employeur engagé pour l’égalité des chances. Nous sommes convaincus qu’une main d’oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d’inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.
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