Business Support Manager – Associate / Vice President

While manual data processing of joiners, leavers and transfers is a major part of the role; project management, senior stakeholder engagement and being a conduit between various service functions to influence positive project outcomes will also be part of your daily responsibilities.

Job Summary

As a Senior Associate / VP in Business Support Management, you will serve as a partner to the CIB Lines of Business in Paris, working closely with respective business managers, senior management, and all related support groups (Finance, Legal, Compliance, Real Estate, Technology, Control Management and HR).

Job Responsibilities

• Ensure that the back-office services teams support the delivery of an efficient, customer focused service delivery, ensuring that systems & technology are used to maximum effect.
• Provide support for the BSM Program Management arm, BSM Governance lead & your direct and indirect manager, ensuring BSM procedures & processes are adhered to at the highest standard.
• Manage the interaction between your team & the customer ensuring BSM governance processes are followed to the highest standard.
• Ensure all BCM Reporting tasks are completed within the required timeframes and any adjustments/recertifications to the BSM Procedures are completed timely.
• Create an inclusive working culture and continuously look to develop your team’s skillset, focusing on project management coordination, MS Excel data management, BSM governance & BSM procedures.
• To oversee and be responsible for the daily management of real estate data accuracy within the Paris Campus for CIB (excluding HR)
• Act as a gatekeeper, centrally coordinating change management activity in partnership with technology stakeholders in ensuring the highest level of service from all disciplines on behalf of supported lines of business
• Provide support in the execution of CIB Paris change projects
• Through developing SME knowledge on all BCM systems, provide technical guidance as required
• Responsible for developing and implementing a strategic plan to deliver on time sensitive real estate projects
• Oversight of all CIB Paris ex HR postmortem checks, transfers, door access, reconciliation, and status changes

Required qualifications, capabilities, and skills

• Proven leadership track record, especially in managing change and people
• Ability to implement new processes, escalate issues and ability to communicate with and influence senior stakeholders to drive decision making.
• Ability to analyse processes and issues: troubleshoot, make connections, problem solve.

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

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