Assistant Front Office Manager – Dolce by Wyndham Versailles

THE HOTEL

The Dolce by Wyndham Versailles, managed by Wyndham Hotels & Resorts, is located in Domaine de Montcel, in the vicinity of the Versailles. With 15 meeting and reception rooms, 178 guest rooms, suites, and apartments, 2 restaurants, a bar, a stylish spa and an outstanding park of more than 14 hectares, Dolce by Wyndham Versailles will offer the subtle balance between authentic French elegance and contemporary comfort.

THE ROLE

The Assistant Front Office Manager will ensure that all guests will receive an attentive, courteous and effective service. The incumbent is responsible for assisting Front Office Manager with the hotel’s commercial, quality and people performance in front office department.

Key Duties and Responsibilities:

• In conjunction with the Front Office Manager, he/she will be responsible for the Recruitment, onboarding, and training of the front office team as per Wyndham Standards.
• Coaching, developing, supporting and motivating the front office team through regular 1:1 meetings, providing constructive feedback and encouragement as relevant.
• Ensuring that all guests receives a supervisor service experience.
• Supervise the rooms inventory in Opera PMS and handle any overbooking.
• Champion the Wyndham Rewards loyalty programme and training of the team to ensuring the hotel meet or exceed the company enrollment target.
• In conjunction with the Front Office Manager, prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
• Report on changes in standards and on performance against standards.
• In conjunction with the Front Office Manager, complete an annual review of employee manual and operations protocols (SOP manual) and assist in continued development and refinement of this document.

Other Duties:

• Effectively communicate and enforce company rules and regulations.
• In conjunction with the Front Office Manager, provide a professional, advisory and executive support service to the other department managers to assist in meeting the strategic goals of the hotel.
• In conjunction with the Front Office Manager, monitor and review Quality Standards for the Department by conducting regular checks on the floor and analyzing OSAT performance.
• In conjunction with the Front Office Manager, implement strategies aimed at cost minimisation, productivity maximisation without reduction of consistency and Quality Standards.
• In conjunction with the Front Office Manager, arrange and attend departmental meetings as well as interdepartmental meetings as required i.e. Quality Meetings.
• Ensure guest feedback (both positive and negative) and requests are responded to professionally and promptly.
• Ensure service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and Quality Audit compliance.

THE PERSON

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.

Competencies

Building Trust

Business Acumen

Communication

Count on Me

Decision Making

Driving Results

Entrepreneurship

Innovation

Leadership Effectiveness

Valuing Diversity

Background and Skills

• Minimum 1 year’ experience as an Assistant Front Office Manager or 2 years as a Duty Manager / Guest Services Manager / supervisor within a similar-sized upscale hotel.
• Four / Five star internationally managed hotel experience is desired
• Fluency in French and English is essential
• Team leadership, training and motivational skills

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Dolce Versailles, 3, Rue de la Manufacture des Toiles de Jouy, Jouy-en-Josas, N/A 78350
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

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