Senior People Ops Manager

Swapcard

Description

At Swapcard, we build communities by empowering meaningful connections and know it all begins with a strong community of our own. We believe that diverse collaboration brings us closer to embracing change and propels us to form the ideas of tomorrow in an ever-evolving world.

Powered by artificial intelligence, Swapcard is the only end-to-end community platform for virtual and hybrid events. Behind this vision, stands a passionate, curious, and down-to-earth team. We believe an environment of trust, autonomy, and support is integral to our success. As a result of putting people first, career evolution and rapid growth have become regular commodities.

With 42 nationalities amongst a team of more than 200 innovative minds, we enjoy an open-minded environment where opinions and ideas are encouraged and exchanged freely in order to create a product and company we can all be proud of. We’ve also learned that the more moments we share, the more comfortable, communicative, and confident we are when working together. That’s when the real magic occurs.

And the best part? Swapcard offers full remote opportunities, which means you’ll be able to bring your best self to the table no matter where in the world you are located! We fully support and empower an international environment, where all cultures, mindsets, and backgrounds are equally welcome and appreciated.

Our Values

Curiosity: Rapid growth and evolution are the results of our endless quest for new knowledge and understanding. We’re interested in our peers and their concerns. Anything novel or innovative excites us.

Open-mindedness: Feedback and ideas can be exchanged freely, without being taken personally. We welcome Swapcardians of all sorts and learn from each other’s personal and professional experiences.

Humanity: Empathy encourages a kind and down-to-earth environment where we all feel comfortable and free to be human. We never have to wear a mask or hide who we are.

Resilience: We have a desire to win and don’t take no for an answer. We prefer the term “experiment” over “failure”. We are solution-oriented and find innovative approaches to succeed.

Ambition: Nothing is impossible. We’re always striving to get better, seize opportunities, and reach the top. We are encouraged to dream big and believe in ourselves.

Swapcard is seeking a highly motivated and experienced Senior People Operations Manager who will play a pivotal role in shaping our remote-first culture!

Reporting to the Head of People, this role offers a unique opportunity to directly impact Swapcard’s activities by providing an exceptional employee experience.

Your missions will include

Benefits Administration

* Oversee health insurance management and optimize benefits programs for employees.

* Ensure compliance with benefits regulations and address employee inquiries related to benefits.

Leave and Absence Management

* Develop and improve leave policies and procedures, including sick leave, parental leave, exceptional leave, and PTO.

* Maintain a comprehensive leave handbook for employees.

Contract and Compliance Management

* Ensure employment contracts are compliant with relevant regulations.

* Draft employment contracts and manage employee records.

Employee Records and Data Management

* Maintain accurate and up-to-date employee records in our HRSiS (Hibob) and other relevant systems.

* Generate benefits reports and leave reports to inform decision-making.

Administrative Support

* Manage admin requests related to relocation and HR procedures.

* Coordinate visa sponsorship for employees as needed.

Payroll and Legal Collaboration

* Work closely with our payroll department to ensure proper alignment with employee administrative matters.

* Collaborate with our legal team to maintain HR compliance, ensuring all practices and policies adhere to relevant regulations.

Swapcard operates with 8 entities (FR, ES, PT, UK, USA, CA, SI, UAE) and has contractors worldwide. This position demands a keen interest in learning and comprehending various local regulations to effectively manage our global operations.

What we are looking for

- Proven experience (approximately 5 years) in People Operations, HR, or related field.
- Strong knowledge and appetite (!) of employment laws, regulations, and compliance – ideally in France, Spain, or Portugal.
- Experience in managing benefits administration and leave management.
- Excellent communication and interpersonal skills.
- Remote work experience and ability to adapt to a fast-paced startup environment where wearing multiple hat is required.