Chef de Brigade H/F – Paris Marriott Champs Elysees Hotel

Job Number 24119232
Job Category Rooms & Guest Services Operations
Location Paris Marriott Champs Elysees Hotel, 70 Avenue des Champs-Elysees, Paris, Paris, France VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Contexte

Le fleuron légendaire du groupe Marriott en France

Bienvenue au PARIS MARRIOTT CHAMPS ELYSEES HOTEL

Situé au cœur du Triangle d’Or entre l’Arc-de-Triomphe et la place de la Concorde, le Paris Marriott Champs Elysees Hotel affiche fièrement sa devanture sur la plus belle avenue du monde. L’établissement dispose de 192 chambres et suites donnant sur les Champs-Elysées.

Résumé du poste

Principal collaborateur du Responsable de Réception, le Chef de Brigade l’assiste et assure une forte présence à la réception des clients. Devant le client, il représente la direction. Il accueille la clientèle et s’assure de la qualité du service rendu, ainsi que du respect des normes et des procédures.

Il aura pour missions principales de :

Satisfaction clients et qualité

• Accueillir le client, effectuer l’enregistrement dans le système en respectant les contrats et les conditions spéciales pour permettre la facturation des prestations,
• Présenter et promouvoir l’établissement, les différentes marques existant chez Marriott et tous les produits qui s’y rapportent,
• S’assurer que l’accueil téléphonique et physique, les prises en charges des demandes ainsi que la prise de congé soient chaleureux, efficaces et de qualité conformes aux standards,
• Assurer le suivi des enregistrements et séjours des clients « Elite », en vérifiant que les taches liées à l’ « Elite Desk » soient effectuées correctement,
• S’assurer de la bonne formation des nouveaux arrivants dans l’équipe,
• Communiquer à son responsable toute anomalie,
• Régler les litiges éventuels, de façon à satisfaire les clients et les fidéliser,

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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