Sr. Professional Services Mgr, Professional Services

Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth’s most customer-centric company. Since 2015, Amazon.com has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world. With the launch of Amazon Business in Germany in December 2016, Amazon Business expanded to Europe and is now present in five key markets in Europe: Germany, UK, France, Italy and Spain. As we continue to grow, we are recruiting a handful of the best to innovate and drive value for our B2B customers.

The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon through an Amazon Business Account. We are focused on building solutions that enable business customers to rethink current strategies, tools and processes for Purchasing and innovate to be fit for the future. Our customers include individual professionals, small businesses and large institutions. Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience to serve this segment.

Position Summary

To support our business growth, we are looking for a Senior Solution Consultant for our Professional Services Team for a full time (40 hours/week) position in London. In this position, you will work with a wide range of B2B customers at a senior level (CPO, CFO, CTO) to assess their business and technical requirements, diving deep on their purchase to pay process and systems, and advising them on how to best leverage Amazon Business solution. You will provide subject matter expertise in systems, processes and solutions, such as punchout integrations, integrated search solutions, e-invoicing, single sign-on etc., as well as discuss new functional and organizational strategies to help customers achieve their business objectives. You will also work closely with various internal Amazon teams to relay back customer needs and requirements, incl. Sales, Product Management, Category Management, and Amazon Leadership to drive and prioritize solutions for our customers. The ideal candidate enjoys problem solving, has experience working with a large number of stakeholders, and has a proven track record of meeting and exceeding program goals and revenue targets.

Key job responsibilities
– Engage with customer executives, incl. Procurement, Finance, and Technical leadership to understand pain points, strategy and goals for Purchasing, Finance, and Digitalization
– Deep dive on the customer’s internal purchase to pay processes and systems to understand their needs and requirements
– Act as the trusted consultant for your customers providing recommendations on how Amazon Business can deliver value for their strategies, processes, and tools

– Build relationship with your customers and gain commitment to implement Amazon Business solution

– Relay back customer needs and requirements to internal Amazon teams incl. Sales, Product Management, Technical and Category Management teams, and Leadership
– Take active role in shaping innovative approaches to solve customer issues and present these to Amazon leadership to prioritize solutions for your customers and drive growth
– Lead project evaluation against predefined KPIs, and meet or exceed targets for customers and spend adoption

A day in the life
Start the day with an Account Manager call, whose customer project you have been assigned to, aligning on the project approach and kick off date. Your next call is with a large, strategic customer who wants to technically integrate with Amazon Business but is unsure of the exact solution. You deep dive with the customer on their requirements and current Procurement set-up. Following this, you provide advice to the customer for the most suitable Amazon Business solution leveraging your expert knowledge in Procurement and Amazon Business features. In the afternoon you have an internal meeting to present an innovative idea to leadership to simplify the customer solution set. You close by planning the customer engagements for the rest of the week and reviewing how you track against your goals.

About the team
Amazon Business Professional Services’ mission is to accelerate our Customer’s success, adoption, and spend. We accomplish this by guiding their journey with tools and services while building their confidence with insights and trusted resources. AB ProServe has continued to extend beyond its historical focus of solely implementing Customers, to a team that supports Customers throughout their lifecycle.

We are open to hiring candidates to work out of one of the following locations:

Clichy, FRA

BASIC QUALIFICATIONS

– Knowledge of procurement and source to pay processes and solutions or equivalent experience
– Experience positioning and selling innovative solutions to new and existing customers and market segments
– Experience with Microsoft Office products and applications
– Experience with sales CRM tools such as Salesforce or similar software
– Bachelor’s degree or equivalent
– Fluency in French and English language

PREFERRED QUALIFICATIONS

– Experience with procurement technology like e-procurement systems and technical integrations
– Italian or Spanish language proficiency

Amazon est un employeur engagé pour l’égalité des chances. Nous sommes convaincus qu’une main d’oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d’inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

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