Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Department Description
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
Our approach considers people, process, and technology – and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
Are you passionate about Customer Success, and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?
Role Description
Salesforce Industry Solution Architects collaborate with our most strategic customers in energy / telecommunications / media / insurance industries and partners and build valuable relationships both internally and externally. They will have end-to-end functional responsibility for all aspects of the enterprise-level solutions implementation (from initial requirements gathering till go-live).
These individuals lead consultative engagements with sophisticated enterprise customers, partnering with key stakeholders to build compelling visions while advising and completing strategies. They are also responsible for viable solution options, providing industry best practices, formulating and presenting solution options to various levels of management, and influencing decisions that result in customer success.
Industry Solution Architects can communicate effectively to various audiences in the forms of architectural and/or process diagrams or flows, functional capabilities, business process efficiencies, and business value realization and is the trusted advisor for business and technology partners. Finally, with experience in software delivery cycles based on agile methodologies, architects support and are in close alignment with project management activities.
Industry Solution Architects are strong presenters and facilitators, acquiring customer acceptance by understanding and delivering the right strategic vision and driving the difficult conversations vital to implementing business strategies. They are proficient at analyzing issues and obstacles to understanding root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results.
Your Impact
- Lead customers on their process, business, and technical challenges, ensuring balanced, scalable, and standard methodology solutions that meet and exceed customer needs while building sustainable relationships with them and team members
- Where required, act as lead architect for the overall engagement by coordinating and aligning work of multiple architects and consultants on the team
- Align with project and engagement managers, Salesforce partners, and other (internal) partners to support planning and implementation in close collaboration with the customer
- Understand and present high-level overviews of the Salesforce Core functionality and features
- Where required, perform hands-on application configuration (clicks not code) to meet customer needs
- Identify, lead, or contribute to internal pivotal initiatives to grow the consulting practice, such as internal innovations, building up a strategic brand, and increasing teammates’ skills by knowledge sharing
- Contribute to broader goals by giving back to our communities by joining or leading volunteering activities
- Occasionally support pre-sales activity to position successful delivery of Salesforce solutions from a content perspective
Basic requirements:
- Proven track record delivering Cloud-based solutions in one of our target industries (energy, telecommunications, media, insurance)
- Previous experience with Catalogue Management, Billing Integration, Order Management, and Revenue Management.
- Understand customer’s processes and connect business requirements with the functional capabilities of the application
- Extensive experience in the assessment of business objectives, formulating solution options, and driving partner support, as well as with software implementation lifecycle with ability to support project planning
- Experience leading project’s functional workstream from scoping to rollout including preparing and animating workshops
- Having an effective communication skills across a variety of audiences and situations
- Ability to coach and influence internal and customer partners and project members, as well as to quickly learn & adapt to new situations
- Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.).
- Fluent in English and French
- Available to travel regionally and occasionally internationally depending on customer needs
Preferred Requirements
- Salesforce consulting experience and relevant certifications
- Experience with Agile methodologies and frameworks (such as SAFE), Business Process analysis and design background
- Experience collaborating with strategic delivery teams
- Deep functional and business knowledge of industries/verticals
- Experience with increasing responsibility and guidance of junior consultants
- Exposure to CRM / ERP (sales, service, marketing)
Benefits & Perks:
Check out our benefits site ( https://salesforcebenefits.com/international.html ), which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Visit for the full breakdown!
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Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
Salesforce welcomes all.
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