Description de la fonction :
Au sein du Service Clients, vous prenez en charge l es demandes de nos Clients quel que soit le canal de communication utilisé afin d’améliorer la satisfaction des Clients.
Vous traitez les appels entrants et sortants des clients . Vous orientez les clients vers nos solutions digitales lorsque cela est nécessaire et propose z les services les mieux adaptés à leurs attentes.
Vous mettez en place les actions proactives et correctives nécessaires afin d ‘offrir une expérience unique et exceptionnelle à nos clients. ‘améliorer la satisfaction clients.
Vous accompagnez nos clients dès leur premier appel et pendant tout le processus de leurs envois .
Vous placez le client au centre de chaque appel ou contact et vous devenez un v éritable interlocuteur dédié p our nos clients internes et externes .
Responsabilités spécifiques à la fonction:
- Traite r les réclamations des clients et résou dre les dysfonctionnements en mettant en place les actions correctives nécessaires afin d’améliorer la satisfaction clients.
- Faire les d evis clients , r éservations, demandes de renseignements des clients national, import et export
- Proposer les services les plus adaptés et contribuer au développement du chiffre d’affaires,
- Conseiller les clients , les oriente r sur les outils digitaux, et les informer des formalités liées à l’expédition
- Travailler en équipe pour garantir la qualité et les indicateurs clés de performance (KPIs)du Service Clients
We have an exciting opportunity for you to join our team of Customer Care Representatives.
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.
What you will be doing:
• Joining our frontline team to be the first point of contact for our customers
• Providing accurate information and guidance to our customers via voice, chat, or email
• Advising our customers on how to use FedEx services and tools
• Helping customers resolve service-related issues
• Identifying new opportunities to grow business with our customers
• Working together with other teams at FedEx to make every customer experience outstanding
What do you bring with you:
• Computer literacy and ability to easily navigate between different screens and systems
• Excellent communication skills
• Positive attitude and problem-solving mindset to find the best solution for the customer
• Confidence, empathy, and friendliness to offer excellent experience to our customers
• Flexibility in adapting to dynamic business environment
• A desire to work in an international, fast-paced team
What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge, including online language courses
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join FedEx.
Qualifications:
Language: English: Speaking, Comprehension
Additional Information
Posting Date: 17-May-2024
Closing Date: 30-May-2024
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by “Fortune” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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