Digital Onboarding Executive

About Birdie

Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021.

Launched in 2017, Birdie is a team of socially motivated care, health, product and tech entrepreneurs. We were nominated one of the top 10 UK startups to watch, the SME with the best culture in the UK and was in the 2020 Business Cloud Top 50 Start Up’s list. In 2021 we were names no.9 in Start Up’s top 100 innovative and disruptive businesses as well as being accepted into Tech Nation’s 2021 Upscale 7.0 program. As of June 2022 we closed our series B funding with £25m invested by Sofina, Omers & Index ventures.

 Your mission

The mission of the Onboarding Executive is to help our partners implement the Birdie software in their care business. You’ll manage a large portfolio of small businesses that are starting out their Birdie journey and your priority is to ensure they achieve key onboarding milestones. You’ll be obsessed with time to value, and experiment with different strategies to successfully drive adoption of key product areas. You will be a Birdie product expert and ensure partners fully understand the benefits of the solution and how to use it effectively. You’ll listen to our partners’ challenges and translate learnings into structured experiments to improve their experience.

 How you will contribute

• You will be accountable for the success of a high volume of small business partners.
• You’ll help to shape our digital onboarding journey, a series of automations to guide our partners through the key onboarding milestones.
• You’ll drive one-many onboarding approaches such as messaging campaigns, webinar management, and in-app onboarding guidance.
• You will focus on conversion to live for all partners and minimise the risk of pre-live churn, using data to prioritise engagements.
• You will proactively address risk in the pipeline and manage any reactive queries as well as any potential escalations.

   

 We’d love to hear from you if

• You have experience managing customer onboarding at scale.
• You have managed process improvements, such as digital communication strategies.
• You are naturally proactive and prioritise actions that drive positive customer outcomes.
• You take a data-driven approach to understand customers’ needs, challenges and risks.
• You can inspire and motivate customers through exceptional communication skills.
• Experience with using Intercom is beneficial not essential as training will be provided.

   

These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. We promote a diverse, inclusive and empowering culture at Birdie, so please apply if you meet the majority of these competencies.

What are the benefits?

People are our core strength. We are social entrepreneurs, boasting an outstanding culture (employer net promotion score of 67) with strong values (B-Corp certified). We offer exceptional benefits and invest massively in our team’s happiness, wellbeing and growth:

Location

This role will need to be based in one of the following countries; UK, Spain, Ireland, Germany or France. We organise regular in-person events and online socials to make sure you can meet up with peers. If you want to come to the offices in London or Berlin, you’re most welcome of course! Birdie cannot currently support any visa applications, we do require permanent right to work in the role’s location

Compensation

Our salary packages are competitive, the role is from £41K. We also grant generous stock options to any permanent employee at the end of the probation period. We adjust salaries based on the cost of living index for employees based outside of the UK.

L&D budget

Growth is key. You’ll have a personal development budget to put towards books (e.g., free audible subscription), courses, trainings and conferences; continuous coaching within the team and with external experts

Base holiday & Christmas leave

33 days base holiday (25 days + 8 bank holidays) + birdie closes between Christmas Eve and New Year so you can have some down time with your loved ones. This is in addition to your base holiday!

Birthday leave

You can take your birthday off when it falls on a weekday! (effective from 1st Jan 2023)

Private health insurance

Private health insurance with Vitality that covers many physical and mental health costs

Gym and wellbeing memberships

Gym membership and numerous other wellbeing perks and discounts via Vitality

Cycle to work scheme

birdie will buy a bike up-front and you can salary sacrifice to pay-off over the next 12-36 months

Parental Leave

Highly favourable parental leave policy; once you have spent twelve consecutive months on our payroll, primary caregivers are entitled to 26 weeks of parental leave at 100% of your usual salary and secondary caregivers are entitled to 12 weeks of parental leave, at 100% of your usual salary.

Fertility Leave

birdie recognises the emotional and physical challenges which may arise during fertility treatments, and supports all birdies by offering 5 additional paid days of leave.

Pension employer contribution

birdie contributes 4% of your salary to your pension.

Frequent company socials, trips and meals

We organise many socials, quarterly retreats and annual trips (like our epic ski trips)

Exceptional culture

We see ourselves as social entrepreneurs shaping a new kind of organisation: caring, responsible yet fostering excellence. Read The birdie Way to learn more.

Why birdie?

Join birdie and seize this unique opportunity to shape the future of a transformative tech startup, to create positive social change, and develop yourself very fast in a flexible, close-knit & transparent organisation.

We have a grand vision to transform how society deals with ageing, starting with radically improving the lives of 1 million older adults in the next 3 years. We dream big and speed is of the essence.

We’re all entrepreneurs at birdie. We’re a flat organization, with no manager to tell you what to do but a community of peers and coaches to support you.

We’re highly collaborative and iterative. Everything we do is transparent to anyone, be it objectives and key results, compensation packages and equity or strategic conversations.

Growing with trust is key. Everyone sets their own development plan and gets support to learn fast, from training to books or coaches. We live by radical candour: we give honest feedback and care deeply & personally about each other.

Join us now to improve the lives of millions!

Equal Opportunities Statement

We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

We endeavour to embrace diversity, and promote an inclusive environment for all birdies, and actively work towards this with our Diversity & Inclusion Committee.

If you have any questions regarding the interview process, or if you need any reasonable adjustments to be made, please don’t hesitate to contact us.

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