Who we are:
CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.
Why work with us are:
- You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
- You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.
Who you are:
The Regional Director of Operations, PACRIM SOUTH has overall business management responsibility for a set of CIEE Centers in the PACRIM SOUTH region, requiring the delivery of high-quality programming, logistics, and related services all while attending to the safety and security of the student experience. This position currently oversees CIEE operations in Taiwan, Singapore, Australia, and New Zealand.
The Regional Director of Operations (RDO) oversees the management and administration of CIEE Centers that support U.S. college and high school study abroad programs as well as faculty-led, internship, and other special programs. The RDO achieves objectives through the supervision and management of international staff as well as through strong collaboration with all business units at CIEE that directly impact successful delivery – Health, Safety and Security, Academic Affairs, Enrollment, Institutional Relations, High School Abroad, Custom and Faculty-Led Programs, Finance, Marketing, Human Resources, Information Technology, and Participant Services.
The RDO plays a key role in the overall management of CIEE Centers while contributing to all key areas of business and financial management, as well as program development and strategic planning. This position requires the use of superior judgment and the ability to make key decisions relative to policy, timing, and implementation in all areas of responsibility.
What you’ll do:
1) Administrative, Program and Staff Management
- Manage effective and expedient response to all health, safety, and security incidents.
- Oversee the development and delivery of high-quality programs, including but not limited to academic excellence, co-curricular program components such as cultural and community engagement activities, housing, and student services.
- Maintain overall responsibility for staff; including hiring, developing, and retaining staff to maintain a productive and positive work environment in compliance with local employment laws and CIEE employment policies and procedures.
- Provide day-to-day management of center directors, including setting expectations, managing performance, recordkeeping, and ensuring staff have the resources and tools to succeed.
- Work closely with center directors to negotiate agreements/maintain relationships with host institutions in each location.
- Participate in program development as directed.
- Manage IT infrastructure needs, including ensuring center equipment meets CIEE standards.
- Ensure on-time and accurate staff completion of deliverables throughout the year, including program quality reports, syllabi submission, marketing input, and a range of administrative tasks.
2) Student Experience and Health, Safety and Security
- Manage effective and expedient response to all health, safety, and security incidents.
- Ensure that all center teams are adhering to CIEE policies and procedures on reporting of incidents, testing emergency communication systems, submitting annual reports on Emergency Response, Sexual Assault Guidelines, and the like.
- Work closely with CIEE management team and staff on monitoring and mitigation of local risks, including possible political disruptions and natural disasters.
- Review student evaluations and make recommendations to mitigate risks posed to your region’s students with the Health, Safety, and Security team.
- Manage high-level interaction with parents and administrators as necessary.
3) Financial Management and Legal Compliance
- Develop annual program budgets in consultation with center directors and CIEE management team and monitor center financial performance.
- In conjunction with the Finance Department, oversee financial control protocols and train staff on financial systems.
- Coordinate and lead ongoing management of CIEE legal entities in each location and determine the best legal structure for existing and new operations.
- Lead overall legalization efforts in locations in which a new or different legal entity structure is required.
- Ensure that all required financial reporting is accomplished by established deadlines.
- Maintain all documentation related to program facilities and equipment, including current leases for all facilities.
- Collect and review annual program and term reports and follow up.
4) Other
- Ensure the CIEE brand is well-represented at sites and all regional programs are well-represented in CIEE marketing materials
- Perform other duties as assigned.
What you’ll bring:
- Readiness to grow and develop yourself, our client group, and our Company
- Master’s degree with a minimum of eight years’ work experience with significant hands-on managerial experience in study abroad, international educational exchange, or a related higher education institutional setting required.
- Fluency in English is required, competency in an additional regional language is preferred.
- Familiarity and experience in the Pacific Rim SOUTH region are required.
- Authorization to work in Pacific Rim SOUTH (any site that CIEE has representation) without sponsorship strongly preferred.
- Experience in developing and managing budgets is required.
- Proven ability to lead a team through the complexities and challenges of a broad range of operational, programmatic, and student affairs issues required.
- Proven ability to be a strong people manager and accomplish challenging objectives and goals through others.
- In-depth knowledge of and first-hand experience with U.S. academic institutions and their culture and processes required.
- Experience developing, implementing, and managing projects and processes required.
- Exceptional communication skills with students, parents, faculty, sending school advisors, board members, and colleagues are required.
- Familiarity with the Microsoft suite of software and proven interest in using technology to improve business functions required.
- Ability to travel 1/4 time and 24/7 availability in case of urgent situations required.
- Exemplary ambassador of CIEE and its mission and programs
- Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem-Solving) and culture
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