Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.
Key job responsibilities
– Manage and develop a team of Area Managers
– Lead operational teams on a shift, deal with issues, and positively impact site performance
– Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
– Work closely with other support teams, including HR, Finance, Health and Safety, and Security
– Design and deliver initiatives across the sites to improve operational performance
A day in the life
Internal Stakeholders – Inbound, Outbound, ICQA, LnD & HR Team.
Customers – Middle Mile & Last Mile for any customer related escalations, Central Agencies like ACES, PE.
This position is expected to have good stakeholder management with the agencies mentioned above, working towards the shared goal of uplifting Customer Experience.
About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.
We are open to hiring candidates to work out of one of the following locations:
Boves, FRA
BASIC QUALIFICATIONS
– A degree
– Relevant experience in people and stakeholder management
– Advanced proficiency in verbal and written English and intermediate proficiency in the local language
– Relevant experience in using data or anecdotal evidence to influence business decisions
– Relevant experience in key areas of production and supply chains
PREFERRED QUALIFICATIONS
– Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
– Experience in Lean, Six Sigma and Kaizen techniques
– Experience in a similar logistical working environment
– Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Amazon est un employeur engagé pour l’égalité des chances. Nous sommes convaincus qu’une main d’oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d’inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.
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