Digital & Sales Support Specialist – EMEA

This is an exciting new opportunity for a Digital & Sales Support Specialist to join an innovative and passionate business.

The ideal candidate will have an educational background, will be degree educated, and will have adequate experience as an ELT Teacher, Teacher Trainer and/or Sales Support. They will also possess an understanding of the general features and benefits of ELT digital platforms.

Applications close date: Sunday 24th March 2024

Job Title: Digital & Sales Support Specialist – EMEA

Business Unit: National Geographic Learning, ELT

Department: NGL Marketing

Reporting to: ELT Regional Customer Success Manager

Line Reports: None

Based: Remotely based within Europe

Job Purpose:

The Digital & Sales Support Specialist will provide digital onboarding support and sales support to customers within the EMEA region, and to help promote our digital and print products across the territory.

Through strong planning and organizational skills, they will engage with teachers from a range of different backgrounds and provide effective support to our digital customers, helping to provide a flawless digital experience.

Key Accountabilities:

Successful implementation (setup & onboarding)

• Provide digital training sessions as onboarding support for first time users, and for existing customers to ensure they can optimally navigate our digital products, training resources, and overall organization
• Work closely with the Regional CSM to adapt and last-mile customer-facing presentations and supporting documentation for both the rep and the customer
• Help build / adapt digital onboarding support tools and resources for the territory.

Product use and satisfaction (activation & usage)

• Cultivate and maintain extensive knowledge of our digital platform, Spark, alongside of our ELT / CBE product list.
• Cultivate and maintain extensive knowledge of our digital customers, their usage and take action with the sales representative
• Plan and attend customer meetings both on site and via Zoom/Teams, prioritise training requests and tasks, and efficiently deliver digital training sessions.
• Collect customer feedback in their day-to-day conversations and interaction with Instructors and School Administrators and respond accordingly

Renewal for the following school year (retention)

• Maximise Sales support to key customers in the territory by monitoring and reporting out on usage
• Take a pro-active approach to supporting sales rep in renewing digital business.
• Manage and control new edition processes

Promote Digital Platform

• Work closely with the Regional CSM and the Senior ELT Academic Consultant to craft / adapt and deliver customer-facing presentations on our digital platforms and ELT/CBE products.
• Represent NGL EMEA in workshops, training sessions, and present at key events such as conferences, exhibitions as a guest speaker to inspire teachers and spread the value of NGL digital offering.
• Attend workshops, training sessions, and events where guest speakers inspire teachers.

Travel Requirements:

This role requires occasional/frequent travel to customers and events within the EMEA territory.

Crucial Role Requirements:

Experience/Achievements

• Three years educational experience (ELT teacher/Teacher Trainer), Sales support experience and / or field sales experience.

Skills/knowledge

• Excellent communication skills, both written and verbal. Ability to communicate ideas effectively
• Excellent presentation skills
• A customer-focused attitude with a consultative approach to selling
• A deep understanding of sales principles and customer service practices
• An understanding of the general features and benefits of ELT digital platforms
• Strong time management and organisational skills with an enthusiastic and self-motivated approach
• The ability to connect with all levels of personnel both internally and externally
• Flexibility to adapt training approach to suit the customer
• Ability to absorb and maintain extensive digital and product knowledge
• Excellent interpersonal skills
• Proficient MS Office skills
• Highly proficient in English (other languages are desirable, but not crucial)

Qualifications

• Educated to degree level
• Full driving licence

Desirable Role Requirements:

Experience/Achievements

• Teacher / Teacher training experience
• Customer support experience
• Field sales experience within the ELT market

Skills/knowledge

• Good understanding of our digital platforms and ELT/CBE product portfolio
• Capacity to multi-task and prioritize based on impact

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programmes, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

Cengage Group EMEA is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects our country and our customers. We do not discriminate based upon race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences. Or for any other reason.

Cengage Group is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at emea.hr@cengage.com

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