Process Expert

Amazon’s global last-mile operation is always evolving. As a Process Expert, you’ll streamline and elevate our processes. You’ll get the chance to build a global connections base, while building out parity across all of the global stakeholder teams. You will work with management teams to help us meet a number of operational goals, touching on topics including customer service and productivity. This dynamic role offers plenty of opportunities to continue learning every day. This role can be based within FR, at either ORY8 or LIL8 to have coverage of this region. The scope will include all of EUSC support for process improvement.

Key job responsibilities
– Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient.
– Work with global stakeholder to deliver parity between all Amazon Sort Center networks.
– Audit processes for compliance and work to close any gaps.
– Analyse feedback and use data to own and implement process improvements at the site.

A day in the life
As a Process Expert, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety, productivity, and quality. Part of your role will be driving the global Sort Center network towards parity by working with stakeholders from multiple countries to identify best practices. Another part of your role will be helping roll out these practices across the EU.

You’ll be based at one of our sites and accountable for positively influencing operational efficiency at the site. In this role, you’ll use data to drive improvements and continue to grow our shipping capabilities.

About the team
As part of Amazon Customer Excellence Systems (ACES) team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Using data-driven tools, we’re able to see how we can make processes better and more efficient, or how we can reduce waste across the business.

Our team supports field operations to launch new programmes and technology-based solutions across Europe, helping them meet customer demand and drive customer-focused innovation. We’re also responsible for raising the bar for our learning teams and making the onboarding experience for Associates, Delivery Partners and Managers as engaging as possible.

There are lots of different opportunities within the ACES team, so we welcome people with a broad range of skillsets. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.

We are open to hiring candidates to work out of one of the following locations:

Lauwin-planque, FRA | Orleans, FRA

BASIC QUALIFICATIONS

– A degree in business, engineering, supply chain, transportation, economics or a technical field.
– Relevant experience in using data or anecdotal evidence to influence business decisions.
– Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

– Experience in Lean, Six Sigma and Kaizen techniques.
– Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access).
– Experience working with Global Stakeholders.

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