Customer Support Executive – Brand Services

Key outcomes of the role

• Management of Customer Support tasks and objectives
• Interaction with customers on a variety of channels such as phone, email and ticketing system
• Addressing and resolving customer issues in a timely and efficient manner
• Handling of specific tasks for Key Accounts based on high-level Service Level Agreements
• Escalation management and troubleshooting for customer portal
• Collaboration with 2nd level support, Global Fulfillment and Product Management teams
• Assisting with client onboarding and especially domain migration projects
• Assisting to improve customer support and business processes
• Documentation and maintenance of internal knowledge base
• Support international Account Management teams across the globe
• Attend regular Brand Services Customer Support and team meetings
• Contribution to the division’s overall objectives and key results
• Reporting to Head of Customer Support, DACH

About you

• Have a passion for Customer Support
• Bring demonstrable experience working with ticketing systems
• Enjoy a fast-paced environment
• Be able to understand our products
• Be curious, research, and ask questions
• Demonstrate excellent communication skills, both oral and in writing in English
• Have exceptional organisational skills and attention to detail
• Be a creative thinker, always thinking “how can we”
• Show a strong desire to succeed and make a difference
• Creativity, ability to think outside the box

Experience and skills that will help you succeed

• German language preferable but not essential
• Knowledge of the domain industry ideal but not mandatory

What’s in it for you?

There are many reasons to come on board our team of talented professionals, but here are just a few…

• We are collaborative, fair, consciously inclusive, and flexible
• We trust, value, and support our people to make the difference
• We believe that diversity of thought and experience provides the platform for innovation and creativity
• We invest in the development of our people to drive our ambitions forward
• We offer a range of benefits (including your choice of tech) and a competitive package
• We offer a great work environment in an internationally successful enterprise in the online services industry

If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at talent@teaminternet.com

About Team Internet

As a leading global internet solutions group, we’re transforming the way businesses, brands, publishers, and consumers connect online. Our vision is to create meaningful and successful connections: businesses to domains, brands to consumers, publishers to advertisers and beyond, enabling everyone to realise their digital ambitions.

By combining innovative digital businesses and products with passionate and talented people, we empower our customers and partners to run, secure and optimise their online activities whilst shaping the future of digital connectivity. Leveraging nearly three decades of experience, we fuel innovation and sustainable growth, earning trust from small enterprises through to some of the world’s largest organisations to unlock the boundless potential of their online presence and marketing investment.

From domain transactions and running online businesses, to securing online brands, monetising high-quality intent-based traffic, optimising digital marketing and facilitating product comparisons, everything we do for our stakeholders and their communities is about shaping connections that thrive.​​​​​​​

Team Internet is committed to building a better world. Our company strategy incorporates the principles of corporate social responsibility and sustainability, which help to guide our relationships with clients, people and the communities and environment in which we operate. Through our ESG strategy we think beyond profit and take into account our broader impact on the environment, society, and ethical practices. This way, we can create a more sustainable and responsible approach to our operations, which brings positive outcomes for both the company and the world around us.

Headquartered in London and with exceptional people the world over, Team Internet has been recognised in the FT1000 list as one of the top-50 fastest-growing tech companies in Europe and has also been included in the FTSE AIM UK 50 and AIM 100.

We are Team Internet. We are the architects of a better-connected world.