Front Desk Manager

Job description:

The Grand-Hôtel du Cap-Ferrat is currently looking for a Front Desk Manager.

He/She will directly manage day and night front desk operations (hiring, training, planning and evaluation).

This key actor/actress of the Guest Relations department (Reception, Concierge, and Guest Services) will prepare and assist the arrival and departure process of our customers in coordination with the other departments.

Through appropriate team training (Standard testing, Four Seasons systems and tools), he/she will participate in optimizing our room inventory, creating additional sales opportunities at the Desk (Upsell), account management for our hotel customers and long-term accounts and will contribute to improving customer recognition (Name usage) and customer experience.

This genuine leader will motivate his teams on everyday basis to pursuie excellence of service and work on achievement of global collective goals.

The Front Desk Manager will ensure that all employees deliver the service promise associated with our brand and provide an exceptional experience with the highest level of professionalism.

Our standards of quality, service, culture and image are the values that we will develop together for your career.

Further information :

– Permanent contract

– Possibility of temporary accommodation in the context of a move

– Possibility of evolution within the Four Seasons group, world leader in luxury hotels.

– Additional Health inssurance

– Free parking

– Meals provided and taken on site

REQUIRED PROFILE

The qualifications :

– Diploma from a Management School specializing in Hospitality or equivalent experience

– Minimum 2 years of Management experience in the Accommodation Division

– Working knowledge of Front Office operations, procedures, standards and Four Seasons cultures.

– Organizational skills, Attention to detail and ability to multi-task.

– Requires fluency in French and English (read, written, spoken) and a desirable third language.

Your motivation and dynamism will make all the difference!

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