*Please note this is a Fixed Term Contract role.
At Amazon, we’re working to be the most Customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is how we fulfil and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come build the future with us!
We are recruiting for a DSP EU PM who will play a vital role in advancing Amazon’s unique culture and enabling the success of new Delivery Service Partner (DSP) program within the high-growth, fast-paced Logistics organization. This role will concentrate on providing support to our new DSPs through customer obsession and a commitment to iterating and improving operational processes rolled out under our new DSP2.0 program. The role is based in-country but reports centrally into the rapidly expanding EU DSP Team. You will work in partnership with a wide variety of EU stakeholders, owning improvement initiatives to the program. You must have a curious, analytical approach to operations and be comfortable leading change.
Key job responsibilities
Role and Responsibilities:
– As an integral part of EU DSP Team, the Operational Improvement Manager focuses on the following deliverables:
– Work collaboratively with the EU DSP team and local DSP teams to iterate and improve on day to day processes
– Partner with cross-functional teams to lead the implementation of operational process improvement ensuring best practices and country specific views are reflected in product development with global partners
– Act as a first point of contact and SME on DSP2.0 operations for both Amazon logistics and our suppliers often getting fully involved in the operation and demonstrating a bias for action to solve problems quickly
– Lead change engaging key stakeholders at every point
– Take concept ideas and demonstrate an ability to distil into practical operational systems
– Ensure best in class processes and policies are embedded in the business to ensure the highest standards of DSP experience and engagement
– Undertake short-term improvement or deep dive projects as directed by the EU DSP Operational Improvement PM.
We are open to hiring candidates to work out of one of the following locations:
Clichy, FRA
BASIC QUALIFICATIONS
– Bachelor’s degree from an accredited university
– Fluency in a second EU language.
– Significant previous experience in grass root operations, not necessarily logistics, with a hands on approach
– Established leadership or supplier management roles within the last 5 years
– Proven record of managing multiple projects and working to tight deadlines
– Practical project management and administration experience: organization, managing details, keeping multiple tasks/projects on track, and managing change
– MS Office
PREFERRED QUALIFICATIONS
– Masters qualification
– Fluent in an another EU language
– Previous experience working in EU or NA
Amazon est un employeur engagé pour l’égalité des chances. Nous sommes convaincus qu’une main d’oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d’inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.
Source ⇲
