Guest Relations/Front Office/Ticketing F/M/NB – CDI/CDD

The Disneyland Paris difference?

• A unique working environment in an international context with many opportunities,
• Continuous working hours with consecutive days off and overtime pay,
• Up to 6 weeks’ vacation per year and 3 days’ fractional leave,
• 13th month’s pay (after one year’s seniority),
• Bank holidays with double pay (after one year’s seniority),
• Accommodation near our parks, subject to availability,
• Reimbursement of part of transportation costs (80% of the Navigo Pass), meals and other fare reductions,
• Access to the parks and the Disney+ platform,
• Costume supplied and laundered,
• And many other benefits http://bitly.ws/KhLW : supplementary health insurance, training time, recognition programs, exclusive events, parenting assistance, company concierge service…

Have you ever dreamed of being a Cast Member and bringing the magic of Disneyland Paris to life for its Visitors? Whether in one of our Parks, Hotels or Disney Village we offer a large variety of roles and opportunities as a Cast Member.
Apply here to be considered for the following four customer service positions:

Guest Relations Host/Hostess M/F
Reception Host/Hostess M/F
Ticketing Host/Hostess M/F

Responsibilities:
Guest Relations Host/Hostess M/F:
Guest Relations team members can work in a variety of locations, both indoors and outdoors. Daily responsabilities may include improving the guest experience in the face of unforeseen events by offering alternatives and/or solutions, giving advice and booking tables at Resort restaurants, managing the attribution of Easy Access Cards and Priority Cards to disabled guests and taking care of lost children at the ‘Baby Care Center’.

Reception Host/Hostess M/F:
Reception team members can work in a variety of locations. Daily responsibilities may include processing hotel guest check-in and check-out, creating personalised interaction with our guests, improving the guest experience in the face of unforeseen events by offering alternatives and/or solutions and making additional sales.

Ticketing Host/Hostess M/F:
Ticketing team members can work in a variety of locations, both indoors and outdoors. Daily responsibilities may include greeting and advising guests, recommending the ticket or service that best meets their needs, improving the guest experience in the face of unforeseen events and managing guest flow prior to Park daily opening and as guests exit.

Our theme parks, hotels, Disney Village operate 24 hours a day, 365 days a year and working hours can start as early as 6am while others can end as late as 2am.
Basic Qualifications:
– Be at least 18 years old
– Fluent in French (B2) and Intermediate English (B2) as well as a third European language (B1+/B2)
– Ability to work effectively independently or in a team
– Standing for 2 to 3 hours at a time
– Excellent sense of hospitality
– Ability to perform several tasks at once and work in a fast-paced environment
– Speed, accuracy and efficiency are required and the ability to work well under pressure.
– Ability to handle and resolve situations Visitor
– Receptive to special requests
– Enthusiastic about interacting with and helping the Visitors.
– Able to make independent decisions for our Visitors
– Self-directed (can perform tasks with minimal supervision)
– Eager to follow instructions and take instructions
– Flexible/adaptable
– Support from other actors working in your team
– Can perform repetitive tasks while maintaining quality
– Excellent verbal communication skills
– Willingness to work outdoors even in bad weather
– Must be flexible and able to work a variety of schedules, including weekends, holidays and special events.
– Perform all work-related duties in a friendly and cordial manner, committing to exceed customer expectations.
Preferred Qualifications:

Additional Information:
You Apply for this job for :
35 hour fixed term contract (CDD 2 week minimum during french school holidays) or permanent contract (CDI)
The interviews will be held remotely for positions located in Marne-La-Vallée.
#DLPMVPJ

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About Disneyland Paris:

Disneyland® Paris is a company where dreams really do come true. Here, our Cast Members work on stage or backstage, in hundreds of professions. Their mission: offering every guest an unforgettable Disney Experience at our 2 theme parks and our 7 hotels as well as Disney Village. The passion and enthusiasm of our teams has made our company the number one tourist destination in Europe!

Creating dreams carries with it many responsibilities. For our resort, long-term development must be rooted in a sustainable tourism model. We have made important social & environmental commitments, which we seek to implement with the continuous involvement of our employees and stakeholders.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with EURO DISNEY ASSOCIES SAS , which is part of a business we call Disneyland Paris .

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