Job Category
Operations
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Director EMEA Operations Lead – Professional Services
Locations: UK, London
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you’ve come to the right place.
Salesforce Professional Services plays a critical role in our company’s revenue growth, helping our customers achieve success on the Salesforce platform by offering assurance, implementation and transformation services. Professional Services is continuing to expand in two main investment areas: leading customers through innovative, customer-centric transformations; and advising customers on how to drive and expand their multi-cloud Salesforce footprint across their organization by delivering faster time to business value. The Professional Services team is undergoing significant change and growth under new leadership, and the EMEA Operations Leader will lead a team that is a key enabler of the multi year plan for change.
Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?
Key Stakeholders:
- Trusted business partner to the EMEA Services Leader (SVP) and their direct teams providing insight, analysis and strategic mentorship
- Collaborates with the global Professional Services Strategy and Operations (S&O) team as a single source of truth for the business. This includes collaboration with Analytics, Systems, Compliance, Staffing, SubCo. Additionally, collaborate with the license sales teams on behalf of EMEA Professional Services around investment work, best practices, and trends.
- Maintains strong partnership with cross functional departments such as Finance, Revenue Recognition, Sales Operations, Legal, Collections and HR to ensure Services is supported across varying business needs centered around a conglomerate of complex markets, each with unique business requirements
Key Areas of Accountability:
Responsible for four pillars of Operations (Business Partnership, Sales, Delivery, and Revenue)
Business Partnership
Directly leads a team of local Business Partners that support Executives across the EMEA portfolio with a consistent operational framework that provides predictable and repeatable insights to achieve key business objectives
Sales
Leads the reporting and roll up for Operating Unit forecasts to the EMEA leader, including pipeline and overall hygiene to ensure the business can meet and exceed bookings targets (collaborating with the global Professional Services sales strategy team)
Delivery
Leads the reporting and processes for project health, risks, margin, utilization and overall hygiene to ensure the business can meet and exceed financial targets
Revenue
- Leads the reporting and roll up for Revenue forecasts across EMEA to ensure the business can meet and exceed revenue targets
- Responsible for strategic planning working alongside EMEA Services leadership and supporting functions (e.g. Finance, Chief of Staff, and HR)
- Takes high level business goals and define metrics, presentations, reports/dashboards that analyze the health of the business and present recommendations to senior management for strategic decision making and investment
- Leads and participates in initiatives to identify and implement process improvements in support of Global and EMEA Services business
- Maintain cross functional partnership and influence working closely with matrix shared services organizations (e.g. Finance, Legal, Tax)
Basic Qualifications:
- Extensive experience in operations roles in a Professional Services business
- Excellent people leadership skills with the ability to multi task in a dynamic and fast paced environment and a track record of executive level presence and impact
- Experience of leading teams of managers, track record of excellent leadership and of growing and developing team members
- Experience of leading geographically disparate teams across continents
- Excellent organizational skills, be detail orientated and able to lead and develop a team performing repetitive tasks to ensure high quality
- Strong analytical skills with the ability to detect patterns and analyze disparate data
- Excellent written business communication and verbal presentation skills
- Experience with a major CRM and / or PSA tool
- Understanding of sales / contracting execution lifecycle
- Understanding of project management and software implementation lifecycle
- Extensive SaaS technology field operations experience
- Experience of documenting business processes and identifying ways to improve
Benefits & Perks:
Check out our benefits site ( https://salesforcebenefits.com/international.html ) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Visit for the full breakdown!
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.
Salesforce welcomes all.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
Salesforce welcomes all.
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