Education Account Manager

Gravity Sketch is the category leader solving the challenges faced by teams that design 3D products. Our platform enables teams to create and communicate 3D ideas in the quickest and most intuitive way possible – whether they are globally distributed or in the same geography.

The platform is changing the way companies like Adidas and Ford carry out their day-to-day design work, helping to increase creativity, productivity, collaboration and compressing time to market. We take a B2C approach to B2B, nurturing a large community of highly engaged design and engineering professionals using the product to redefine their digital design workflow.

The Gravity Sketch platform is accessible across VR, tablet, and web-based applications allowing users to integrate GS seamlessly into their workflow.

We’re a lean but ambitious team of 100+ spread across the globe. We may be geographically spread out, but we’re tied by our mission to radically change how teams communicate ideas spatially and expressively from anywhere!
Our focus is on output and getting the work done, not counting the hours you work. We appreciate that everyone has their own optimum setup, so provide flexibility in terms of when and where you get work done.

• Impact
• Ownership
• Team on A Mission

Our values are at the heart of our culture, we encourage everyone to experiment, bring new ideas to the table, and challenge one another in order to arrive at the best solutions for our users.

Trust is another fundamental, which is echoed through autonomy of our work. We rely on each other to be resourceful, make decisions quickly, give honest feedback, ask for help, or do whatever needs to be done in order to make a positive impact on the team, users, or business.

We work hard, and know how to have fun too; with company trips, socials, sports, gaming sessions and more. We welcome you to share your hobbies with the team so we can all try something new!

Role Overview:

The Education Program at Gravity Sketch is a key part of our go to market strategy. By empowering talented students across the world with the hardware, resources and training required, GS becomes a key part of their professional workflow. As GS evangelists, our students introduce the software to colleagues upon entering industry, supporting our sales pipeline and bolstering the expertise of our existing customers. The Education Account Manager role is instrumental in the long-term success of our Education Program and therefore our business. You will be working closely with design universities in Europe to expand our footprint in this region. You will be ensuring that students and faculty are obtaining full value from Gravity Sketch, and will be partnering with some of our European customers on sponsored studio projects.

Responsibilities:

• You are the owner of your accounts and responsible for building close relationships with professors and students at your universities. You will drive the successful implementation of Gravity Sketch in curriculums in relevant departments, growing the number of students using the tool everyday, and will creatively problem solve around challenges you face
• You will have an annual quota of customer sponsored projects to strategically plan in partnership with our revenue teams, getting both the customer and university excited and onboard for the opportunity. You will be measured on the number of successful projects planned and delivered each year, as well as student engagement metrics during the class, with the ultimate goal being students hired as interns from the class
• Systematically track talented students’ journeys into industry, and know when to introduce key contacts to our sales team

• You will support professors and students in leveraging Gravity Sketch in their existing workflows, projects and curriculums, strengthening their knowledge & confidence in using the tool. You will have support from our team of industry experts, but we are seeking to use their time efficiently by building programs in a scalable, repeatable way
• Use both quantitative and qualitative data to identify insights and drive actions within your accounts
• Build relationships with cross-functional teams such as Sales, Customer Success, Product, Engineering and Marketing;  leverage these to achieve success for your universities. You will be the voice of the student, internally informing other functions on how our education partners use GS, how we can best support them and how we can maximize value for them
• Collate and communicate product feedback based on personal experience & on insights gained from customers
• Actively contribute to the analysis, planning and execution of Education processes to help us continue to build the foundation of the Education Account Manager function

Requirements:

• Some experience working in an account management or a customer success role ideally in SAAS or education
• Organisation: you are able to effectively manage your workload around deadlines and changing priorities whilst keeping momentum up with your accounts
• People-oriented: Excellent communicator both with both internal and external stakeholders. Great listening and relationship building skills. Students and professors look forward to hopping on a call or going for lunch with you
• Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision
• Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem
• Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed
• Nice to have: French, German or Italian at a business level
• Nice to have: knowledge of transportation or footwear design, including the CAD software ecosystem

Travel Requirements: Please note, this role will be required to travel to North America in the first few months of the role to shadow onsite projects from our existing account managers, to support your onboarding. From 2024 you can expect to regularly visit campuses in Europe as part of your role, including France, Germany, Italy and the UK.

Benefits:

• Uncapped holidays: The startup world is busy, we encourage taking time off to recharge and rest.
• Remote Flexible working: we appreciate that everyone has their optimum setup and things to work around in life. We support remote and hybrid working as well as varying hours.
• £50 month personal wellbeing budget
• Access to Open Up – if you’re needing support big or small you can reach out to Open Up and speak to certified psychologists in 24 hours
• Private healthcare
• £1,000 personal budget per year for professional development. You will learn a lot here but there may be more want or need. With this budget, we aim to support you in your career growth.
• Team lunch Wednesdays: out together in person, or virtually with food delivery credit.
• Socials and a biannual global meet up: we are passionate about bringing everyone together whenever we can, this helps build tighter bonds and alignment.
• Enhanced parental leave policy (maternity and paternity)
• Cyclescheme & Techscheme
• Chance to work at a fast growing start-up changing how the products of the future are designed, and exposure to a transparent startup journey
• Real work ownership – you drive your own initiatives and have an opportunity to take your work all the way through to launch.
• Opportunity to work with some of the world’s leading design companies
• Transparent insight into the startup journey, plus unparalleled learning if you’re up for the challenge!

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