Job Category Food and Beverage & Culinary
Location Le Meridien Nice, 1 Promenade des Anglais, Nice, Alpes-Maritimes, France VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, SO HOSPITALITY. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
JOB SUMMARY
MAIN DUTIES:
Acting as the strategic point of reference for hotel operations, and replacing the General General Manager in his absence, the Operations Manager supervises the operations of Reception, Baggage Handling, Food & Beverage, Housekeeping, Security and Banquet operations. The Operations Manager develops and implements strategies related to hotel operations, and ensures that projects and Initiatives brand-related projects and initiatives. He/she ensures the high level of excellence of operations operations and their alignment with customer and brand requirements, maximizes satisfaction, and focuses on sales development, maximizing the company’s financial financial performance and increasing customer satisfaction.
As a member of the Management Committee, he/she develops and implements hotel-wide strategies to comply with customer, brand and associate requirements, and to ensure an adequate an adequate return on investment.
OTHER MISSIONS :
Financial and Budgetary Management :
- Ensure that teams focus on the key components of operations that generate customer satisfaction and optimize financial results.
- Review financial reports to determine performance levels of operations against established budgets.
- Work closely with all departments to identify potential issues and implement action plans to resolve them.
- Supervise scheduling by department heads to optimize staffing levels in line with hotel occupancy (distribution of working days, recovery and vacation pay schedules, requests and contracts for extras).
- Maintain hotel margins while ensuring optimum guest and associate satisfaction.
- Coach and support operations to effectively manage rate and occupancy fluctuations with a view to guaranteeing operating margin.
- Orchestrate any changes in operational strategy and ensure that teams understand them.
Operational Management :
- Maximize team performance to deliver consistent, quality service.
- Clearly communicate the objectives of the various departments under his/her responsibility in order to optimize results.
- Ensure that brand, regional and group initiatives are implemented across all departments.
- Tour the hotel as regularly as possible, interacting with guests or teams to gain an overview of operational needs and assess opportunities for improvement.
- Ensure that operational department heads communicate the various results (GuestVoice, Engagement Survey, financial results, etc.) to their teams.
- In collaboration with department heads, come up with innovative, brand-related ideas to make guests’ stays memorable.
- Manage and respond to customer complaints.
- Analyze customer feedback and ensure corrective measures are implemented.
- Identify and analyze operational difficulties and coordinate the implementation of solutions.
- Work with department heads to develop operational strategy aligned with brand strategy and oversee its implementation.
- Ensure that all points of sale and operations are animated by an atmosphere in line with customer expectations and requirements.
- Be the ambassador of the brand’s vision for the products and services provided within the hotel, and ensure that all teams are aligned with it.
Human Resources Management:
- Observe terms and provide constructive and thorough feedback to department heads and associates.
- Coach teams to foster their personal and professional development.
- Participate in the recruitment of operational positions, both managerial and nonmanagerial.
- Handle annual appraisal interviews for department heads.
- Review associate satisfaction, identify areas for improvement and implement action plans.
- Participate in meetings relevant to his/her duties.
- Act as a role model in terms of service quality and attitude towards associates and customers.
- Ensure daily communication of current and upcoming activities (pre-service meeting/briefing, service meeting, etc.).
- Ensure that all employees are treated fairly and equitably.
- Ensure compliance with procedures
- Respect Marriott International’s “Open Door Policy” of being open and available to employees.Compétences Managériales – Leadership
✓ Adaptability – Identify how change affects self and others; demonstrate flexibility in adjusting priorities; communicate the reasons for change and how it impacts employees and the business; maintain a level of performance in the face of change and/or challenges in the business.
✓ Communication – Tailor approach to communicate complex information and ideas to others in a convincing and engaging way; correctly interpret verbal and non-verbal behavior; and demonstrate active listening to ensure understanding.
This company is an equal opportunity employer.
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