Disneyland Hotel – Hote·sse de réception F/H/NB – CDI 35h

When it reopens, the Disneyland® Hotel will have a royal theme that will offer an even more immersive experience, enhanced by 5-star service and exceptional hospitality. The Disneyland® Hotel will be the realm of many Disney Princesses and Princes, with rooms and suites decorated in a refined style. The common areas (restaurants, bar, boutique, swimming pool, spa, etc.) will also be completely modernized and redesigned.

In this context, we are looking for our future employees. Join the Disneyland® Hotel and take part in this re-enchanted experience that will surprise and delight Disneyland® Paris visitors looking for excellent service!

For the Disneyland Hotel Reception and Concierge, we are looking for Receptionists.

Missions:

• Perform “check in” and “check out” of hotel visitors in accordance with procedures and protocols.
• Inform the visitor about the content of his reservation package and give him indications concerning the organization of his stay.
• Create personalized moments of interaction with our Visitors in line with the theme of your hotel and exceed their expectations.
• Guide the visitors in the lobby of your hotel and answer all their questions. Optimizing their day will be your goal.
• Improve the experience of our Guests (closed pools, …) by proposing alternative solutions. You are “the” person who will improve their stay.
• Carry out additional sales actions: proposal of superior category room, dinner show, breakfast.

Profile:

• You have a strong dynamism, you are smiling and curious to develop in the world of customer relations in an international context.
• You are able to show empathy and your objective is to satisfy the customer in any situation.
• You are at ease with computer tools,
• You have a first experience? It is ideal but not necessary.
• You have a good command of French (B2), English (B2) and a third European language (B1+/B2) and are aware that a flexible schedule is necessary (weekdays and weekends, working hours between 6:30 am and 1:00 am).

The Disneyland Paris difference:

• The opportunity to train in an international context and manage complex situations.
• With an occupancy rate of over 77% in our hotels, no two days are alike and there is no time for routine.
• Evolve professionally and personally in the hotel world thanks to a close management.
• A complete integration program, as well as intensive field training to enable you to deal with any unforeseen circumstances.
• And above all, an exceptional, multicultural environment, concentrated on a single site.

Additional Information:

These contracts are only in CDI 35h from Monday to Sunday.
Maximum working hours from 8am to 3am,

Interviews will take place remotely (only) for positions based in Marne-La-Vallée.

#DLPDLH

var jobInfo = { category: ‘Hotel-and-Resorts Disneyland-Paris’, location: ‘Chessy, Île-de-France Region, France’, req: ‘1079965BR’, }

About Disneyland Paris:

Disneyland® Paris is a company where dreams really do come true. Here, our Cast Members work on stage or backstage, in hundreds of professions. Their mission: offering every guest an unforgettable Disney Experience at our 2 theme parks and our 7 hotels as well as Disney Village. The passion and enthusiasm of our teams has made our company the number one tourist destination in Europe!

Creating dreams carries with it many responsibilities. For our resort, long-term development must be rooted in a sustainable tourism model. We have made important social & environmental commitments, which we seek to implement with the continuous involvement of our employees and stakeholders.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with EURO DISNEY ASSOCIES SAS , which is part of a business we call Disneyland Paris .

Source ⇲