Supervisor-Front Desk

Job Number 23106706
Job Category Rooms & Guest Services Operations
Location Sheraton Paris Charles de Gaulle Airport Hotel, Terminal 2C, BP 35051, Tremblay en France, Val-d’Oise, France VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Description for Internal Candidates
Job description

Your mission:

Ensure the smooth running of the Reception operations; (check-in, check-out, de-lodging …) according to the procedures in force.

Ensure that occupancy and sales are optimized and that a quality service is offered to customers (respect of standards).

Participate in the reception of VIPs and the processing of complaints.

Direct, coordinate and control the work of the Receptionists and Night-Auditors.

MAIN ACTIVITIES:

CUSTOMER RELATIONS:

– Welcome customers and ensure their satisfaction during their stay

– Reception and follow-up of VIP and regular customers, follow-up of memberships in the hotel’s loyalty program.

OPERATIONAL RESPONSIBILITIES:

– Follow-up on the implementation and respect of the Company’s standards.

– Allocate rooms, coordinate special attention (VIP treatment, special requests), organize the reception of groups.

– Ensuring the updating of customer files on the computer system.

– Maintain the reception and back office.

– Active participation in the application of the hotel’s commercial policy.

– Coordinate with the Technical Department and the Housekeepers the operations of blocking and unblocking of rooms for maintenance.

– Briefings during team changes to transmit instructions.

– Supervision of accounting operations specific to the department according to the procedures in force.

– Management of complaints.

MANAGEMENT RESPONSIBILITIES

– Effectively distributes and directs work tasks among the receptionists to ensure customer satisfaction.

– Responsible for the good maintenance of his team, and the respect of the work tool.

– Place orders at the commissary and ensure the conformity of deliveries.

– Establish the schedules of presence of the Staff according to the activity.

– Ensures the integration and training of the personnel of his department.

– Ensures a perfect collaboration with the other departments of the hotel, coordinates the relations between the Reception and the Concierge Desk.

– Participate in the annual evaluation of the Reception staff, set objectives.

– Respects and enforces the Hotel’s internal rules and regulations.

– Follows and enforces preventive measures to avoid accidents.

PROFILE

With significant experience in the Reception area, you have a perfect command of English.

Dynamic, you like to take initiatives and make the link between day and night.

Mastery of Opera software is an asset.

Training and Education:

Bac 2 (BTS, DUT, DEUG)

Experience:

• Shift Leader or similar: 1 year

Benefits:

• 13th month
• Food allowance
• Special leaves: sick child leave, moving leave, etc…
• Staff restaurant Foodles.
• Company health insurance paid for more than 50% by the employer.
• 50% reimbursement of transportation costs.
• Explore Program: Discounts on all Marriott Group hotels and restaurants.
• Internal and international career opportunities.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Same Posting Description for Internal and External Candidates

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

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