Desktop Support Technician II

Welcome to our fabulous world. We are TheFork. Our mission is to bring happiness through amazing dining experiences, thanks to our 3 main products :

TheFork App : the restaurant discovery and booking app for every occasion

TheFork Manager : the tool to digitize restaurant operations and be in full control of your business

TheFork Pay & gift cards : the new and amazing dining payment experience

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural and positive environment where each individual has the space to grow.

We nurture this happy culture through our core values: We are better together – We act like an owner – We genuinely care for our users and customers – We believe in transparency – We never stop learning – Speed wins

Oh! And we are also part of the big Tripadvisor family

With love,

Your future buddies, the Forkies.

Desktop Support Technician II

The IT Support team’s responsibility is to provide gold standard end-user support and maintenance to internal employees. Support is provided both in-person and remotely and includes the support of laptop computers, mobile devices, printers, IP telephones, audio/video equipment, video conferencing systems, SAAS (cloud based tools) and the administration of our self-service portal(s), Exchange online email, calendaring and file servers.

What you will do:

• Provide premier customer service focusing on the end-user at all times.
• Be responsive to customer service requests, as well as business needs.
• Support an office 365 environment from a client troubleshooting perspective.
• Support Windows 10, Mac OS, Windows-based tablets, iPads, and mobile phones including iPhones and Android phones.
• Deploy Windows 10 and Mac OS X using provisioning technologies including Autopilot and JAMF.
• Support enterprise-level video conferencing across multiple platforms, both in office video conferencing rooms and from a client perspective.
• Support Exchange email for various mail clients including MS Outlook for Windows and OS X, Microsoft Outlook.
• Configure and support network printers for OS X and Windows.
• Demonstrate skills required for interfacing and using asset tracking systems such as JAMF, Intune, SCCM and Automox. Though configuration of these systems is not expected at this level, a successful candidate would be expected to progress in understanding these systems with help from the rest of the team.
• Has the ability to work in a SAAS product environment including onboarding and troubleshooting.
• VPN support including two factor authentication configuration and troubleshooting.
• Basic networking addressing knowledge and troubleshooting from a client perspective.
• Maintain our end-user self-service portal, updating it on a regular basis and pointing out areas for improvement.
• Be capable of working individually and as part of a team.
• Support Active directory from an account management perspective, adhering to strict policies regarding permission requests and authorisation.
• Daily use of an IT helpdesk ticketing system to track work
• Proactively address new and emerging problems..
• Identify potential security risks and use in house toolsets to combat potential threats, including (but not limited to) account compromise, SPAM/Phishing and Malware.

Who you are:

• Desire to go above and beyond at all times to serve our customers and meet our deadlines.
• The ability to remain calm in stressful situations and adapt quickly to change.
• The ability to work independently and with limited supervision while maintaining excellent communication with teammates.
• Exceptional time management capability to prioritize in a deadline-driven environment.
• Is the first line of escalation of issue from the Help Desks.
• Is able to manage multiple activities as one time.
• Self-motivated and eager to learn new skills.
• Flexible and open to change, adapts well to a fast-paced, ever-changing environment.
• Grasps the essence of new information without repeated training. Recognizes their own strengths and weaknesses, pursues self-development and feedback.
• Able to complete projects both supervised and unsupervised. Responsible for quality work while meeting deadlines.
• Constantly self-aware and looking for opportunities to improve both personal and team processes.
• Clear and effective communicator, able to distill information to an understandable form while communicating with end-users of various skill levels, and among various teams, levels, and locations within the organization.
• Puts the customer first.

Adhere to company values at all times:

• We Never Stop Learning
• Act Like an Owner
• We’re Better Together
• We Believe in Transparency
• We Love Travel

What we offer you

An awesome team (not everybody like our jokes, but we try our best)

A Permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week)

Complementary time off to spend with your loved ones

Competitive fixed salary, bonus and equity (yes, equity!)

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams – More than 30 nationalities and 16 offices worldwide

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc

Continuous learning and development programs (with full access to LinkedIn Learning!)

Financial benefits in the events of a birth, adoption, pacs, or wedding

Free access to the Calm app

Housing assistance plan to help find accommodations, or with repairs for your home

72% of health insurance fully covered by the company

Life Insurance and Disability at no cost to the employee

Amazing offices with dining, coffee point on each floor, and leisure area

Team building events (we love karaoke. A lot. A lot.)

We believe that we are better together, and at TheFork we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

#LI-AD1

Source ⇲