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Support Engineer I – Europe – Remote

Click House

About ClickHouse

We are the company behind the popular open-source, high performance columnar OLAP database management system for real-time analytics. ClickHouse works 100-1000x faster than traditional approaches. By offering a true column-based DBMS, it allows for systems to generate reports from petabytes of raw data with sub-second latencies. With an amazing community already adopting our open-source technology, we are now embracing our journey in delivering Cloud first solutions to delight our customers.

With top adopters such as Uber, Cisco, and eBay – not only do our products work at lightning speed, so do we.

We are an open and collaborative company. Our colleagues are curious, engaged and excited about what they do. If you want to work in an environment where you can learn, grow, be an agent of change and have your voice heard – then please read on!

 

Our goal of becoming a Cloud-first company and keeping ClickHouse exceptionally fast is rooted in great support. As our community and customer base grows, so does our Support Team. We’re looking for individuals who are technically curious, customer-centric, and who love to solve complex problems. Behind every great product and company, there is a team dedicated to helping and ensuring our customers succeed, and ClickHouse is no exception! We are fully distributed, and this allows us to help and support our customers and users all over the world. We have spread over four time zones on four different continents. We speak many languages, Spanish, French, Mandarin, German, Italian, and of course, English. If you enjoy databases and open source, we are sure you will enjoy working with our Support team at ClickHouse!

This role is for someone to work remotely, based in Poland, Germany, Netherlands, France, Spain, Italy, UK, Portugal, Ireland, or Israel. We are not adding new countries at this point.

What you will be doing:

  • Deliver excellent customer service as a first-line engineer and representative of ClickHouse
  • Research and investigate issues and provide solutions to our users, community, and customers in using ClickHouse Cloud and ClickHouse open-source
  • Provide professional responses and guidance within the required Service Level Agreement (“SLA”) on technical cases that are opened via a ticketing system, email, Slack, chat, consultative support / expert sessions, and/or phone
  • Build strong, trusted relationships with colleagues, customers, and partners
  • Be present and available according to the scheduling and on-call required to deliver high-quality 24×7 Support in a global, distributed environment
  • Work cross-functionally – we are a start-up, and you are expected to be versatile, working with the Support Escalation team, our ClickHouse Development teams, the Sales team, and with customers and prospects.
  • Assist with teaching our Training courses and be available to our users and ClickHouse community

What you bring along:

  • High motivation and excitement to experiment and learn a lot about ClickHouse and database management systems
  • Knowledge of or experience with SQL, AWS, GCP, performance benchmarking, and/or distributed systems
  • Technical breadth and depth in subjects such as ClickHouse or similar DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms
  • Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
  • Self-driven, curious, and eager to continuously learn and grow

You enjoy: 

  • Collaborating with colleagues in a team environment (software developers, product managers, consultants, account representatives), and the open-source community to engage and research
  • The adventure and the urgency of helping building the most scalable, high-performing,, and fastest databases on the planet
  • Applying open-source software technology to massive data sets to solve complex questions and improve the world in which we live

#LI-Remote

 

Compensation

This role offers cash compensation and a stock options grant. Please find above our typical starting salary ranges for this role, depending on your location.

The positioning of offers within a certain range depends on various factors, including: candidate experience, qualifications, skills, business requirements and geographical location.

If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@clickhouse.com.

Perks

  • Flexible work environment – ClickHouse is a distributed company offering remote-first work to all employees
  • Healthcare – Employer contributions towards your healthcare.
  • Equity in the company – Every new team member who joins our company receives stock options.
  • Time off – Flexible time off in the US, generous entitlement in all countries.
  • A $500 Home office setup if you’re a remote employee.
  • Employee-driven international mobility– we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations)

Culture – We All Shape It

As part of our first 200 employees, you will be instrumental in shaping our culture.

We look for candidates who are:

  • Motivated by doing great work as part of a team 🙂
  • Open to learning from others and sharing with others
  • Team Players: helpful, resourceful, responsive
  • Respectful and see feedback as an opportunity to grow

Are you interested in finding out more about our culture? We are a one year old company therefore we are excited to be building it together at the moment. Our first 200 employees are the culture shapers of our future. Check out our blog posts or follow us on LinkedIn to find out more about what’s important to us, and to find out if you’d like to come and contribute to building our culture with us!

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