Tower Agent FRANCE

Mission: Make every customer feel like the most valued person.

• Can be assigned to either Field role or Customer Experience role, positions are interchangeable and all under the Tower agent scope, after full training provided.
• Performs a variety of duties according to the functional work area assignment, under certain circumstances, personnel may be required to perform all functions.
• Subject to rotating shifts and off days.
• Develops a line of communication with AF operations management as well as other actors necessary to ensure maximized use of the airport facility and minimized obstruction of Delta aircraft and passenger movement.
• Responsible for reviewing AF gate plot and recommending alternate gate assignments to minimize passenger misconnects while improving Delta operational performance.
• Coordinates with ACS OSMs on duty, ACS agents/Red Coats and business partners to ensure execution of on-time aircraft turn and departure.
• Works with the Operations Customer Center and other Hub Coordination Centers in implementing the daily operation to meet safety, reliability, and customer service KPIs and Net Promoter (NPS) goals.
• Responsible for distribution of daily outlook and operational pages as needed throughout the day.
• Ability to review/create reporting and participate as needed in ad-hoc projects as guided by ACC OSM.
• Participates in daily briefing and actions any concerns raised from Delta, AF or business partners that could impact operation.
• Monitors the inbound customer/baggage connections, provides analysis, and makes decisions regarding local and down/up-line connections and customers impacted by cancelled or delayed flights.
• Directs the necessary personnel to meet late or cancelled flights for proper customer handling, assistance, re-accommodation, and baggage handling.
• Practices safety-conscious behaviors in all operational processes and procedures.

What you need to succeed (minimum qualifications)

Knowledge of OSS and RES automation systems preferred as well as AF systems. Should have strong analytical, organizational, and administrative skills. Should be proficient in communication skills: verbal, written, and listening. Must speak, write and read English and French fluently. Strong interpersonal, problem solving, and decision-making skills are preferred. Should be a self-starter and able to manage multiple tasks simultaneously. Prior experience working in an Airport Control Center (ACC)/Hub Tower environment is desired. Operational experience in Airport Customer Service (passenger service and ground operations) is preferred. Must be flexible and willing to work rotating shifts and days off. Must be performing satisfactorily in present position. Must possess proper authorization to work and reside in country at time of application. (If transferring internally) Must be performing satisfactorily in present position. Consistently prioritizes safety and security of self, others, and personal data.  Embraces diverse people, thinking, and styles.  Possesses a high school diploma, GED, or high school equivalency. 

What will give you a competitive edge (preferred qualifications)

N/A

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