DESCRIPTION
We are currently seeking for an Engineering Operations Technician to serve as a technical resource to support Amazon within our mission critical Data Center. The position will help ensure overall availability and reliability in all electrical and mechanical infrastructure within the data center environment in a specific location. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The role has requirements as being self-managed person who takes the initiative and provides effective solution for complex technical problems. The successful candidates will be expected to have direct and immediate impact on improving the resiliency, efficiency and capacities of our facilities to help offer Amazon’ customers better value with maintaining, operating and troubleshooting, Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.
Tasks:
• Operate and maintain all mechanical, electrical and HVAC equipment within the Data Center/Facility.
• Supervise contractors who perform servicing or preventive maintenance
• Develop work plan for emergency repair of critical assets.
• Operates under minimal supervision.
• Work on-call and a rotating schedule as needed
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization
• Perform shift duty as required
• Fully comply with all physical security procedures and policies
• Ensure all safety procedures are adhered to while performing work
• Perform rack power installs, rack PDU, and rack ATS replacements
• Verification on electrical/cooling capacity before new rack install
• Create and Close Work Orders with appropriate data, to include labor hours, equipment maintenance, and parts used into asset management system
• Maintain changes in state in Mission Critical infrastructure in support of corrective/ preventive maintenance
• Testing: Test quality, performance, safety, and reliability of products, equipment, processes
• To be a front-line responder for hands-on electrical and mechanical equipment troubleshooting. This equipment includes, but is not limited to, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.
Competencies:
The successful candidate show be able to demonstrate the following competencies / behaviors:
An ability to solve problems through root-cause elimination, stepping back to understand the broader context.
Ensure all safety procedures are adhered to while performing work.
An aptitude for trouble-shooting and problem-solving complex issue
An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system.
Demonstrate good judgment and instincts in decision making.
Prioritize appropriately in a complex, fast-paced environment.
Willingness to take ownership for technical issues.
Utilize EPMS and BMS to manage building workflows.
The successful candidate will be accountable for:
• Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure
• Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics
• Enabling the operations organization to delivering 100% up-time on all customer supporting infrastructure
• Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers
• Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance to AWS procedures
• In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough…etc.)
• Participation in the successful delivery of build-out and retrofit of Data Center infrastructure
• Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure.
• Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management
• Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO
Physical Requirements:
• Work on a 24×7 schedule (where applicable)
• Work at heights and from ladders.
• Perform physical tasks during the shift and coordinate body movements when using tools or equipment
• Work in a noisy environment with ear protection
BASIC QUALIFICATIONS
• Good English communication skills
• Apprentice/trades certified or diploma in an Electrical field
• Demonstrate key electrical competencies (Practice & Theory)
• Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
• Ability to draft accurate support procedures, system documentation, and issue tracking entries
• Ability to take full ownership of technical issues
• Willing to travel between Data center sites, and internationally if required
• Solid IT skills; experience and knowledge of MS Office suite.
PREFERRED QUALIFICATIONS
• 3+ years of experience in operations and on-call support for Data Center facilities / or Mission Critical Plants/ Production facilities
• Familiar with BMS and EPMS control systems and data collection/trending
• An undergraduate degree in Electrical Engineering, Mechanical Engineering or relevant discipline
• Project Management experience
• Experience in implementing and maintaining energy management systems (EnMS) and energy efficiency best practices in industry
Amazon est un employeur engagé pour l’égalité des chances. Nous sommes convaincus qu’une main d’oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d’inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.
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