Customers Support Engineer – w/m

Let’s make the difference together!

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.

We offer a role with responsibility, independence and the possibility to contribute proactive. We foster a teamwork culture with room for individual development

Please visit https://www.siemens.com/plm.

About the role

Our Global Customer Support & Success (GCSS) division in Siemens EDA is one of the largest contributors of revenue to the company and a critical element for customer satisfaction and success.

Siemens EDA is now looking for a dynamic growth-oriented Customer Support Engineer to provide professional support to both our external and internal customers using our PCB Design Flow software applications. Serving as a key member of an award-winning Electronic Design Automation technical support team you will be committed to providing excellent support to customers, field personnel and team members using Siemens EDA PCB design software. You will also possess the willingness and ability to travel for work as required.

Your key responsibilities would include:

• Collaboration and knowledge sharing with other support engineers as well as creating and promoting innovative methods to help customers adopt new technology.

• Troubleshooting complex PCB design issues, part of multiple projects you may work on at any one time.

• Creation of well written knowledge base articles that enable customers to self-solve issues whilst you will endeavor to continually expand technical knowledge of PCB flow applications.

Your qualifications

We would love to hear from you if you’re from BSEE or equivalent, with significant Electronic Design/Layout expertise, combined with proven experience in the PCB design process from schematic entry to layout/manufacturing.

• Having a recent experience with Siemens EDA Xpedition Enterprise flow applications is required. Knowledge of VB Scripting desirable.

As you work in an international environment very good command of, and proficiency in spoken and written English combined with a strong customer service approach.

Strong ability to build and maintain client relationships and expectations are hugely beneficial.

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility – Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you’d expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

Siemens. Making real what matters

If you want to make a difference – make it with us!

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