Agent Guest Relations H/F -Paris Marriott Champs Elysees Hotel

Job Number 23071137
Job Category Rooms & Guest Services Operations
Location Paris Marriott Champs Elysees Hotel, 70 Avenue des Champs Elysees, Paris, Paris, France VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Contexte

Bienvenue au PARIS MARRIOTT CHAMPS ELYSEES HOTEL , le fleuron légendaire du groupe international Marriott en France.

Situé au cœur du Triangle d’Or entre l’Arc-de-Triomphe et la place de la Concorde, le Paris Marriott Champs Elysees Hotel affiche fièrement sa devanture sur la plus belle avenue du monde. L’établissement dispose de 192 chambres et suites donnant sur les Champs-Elysées et d’u n environnement de travail modernisé (Chambres rénovées début juillet 2022)

Résumé du poste

L’Agent Guest Relations (H/F) assure le bon fonctionnement du service Guest Relations et la gestion de la clientèle notamment VIP. Il/elle répond aux demandes du client jusqu’à leur satisfaction. Il/elle représente l’hôtel et la marque à l’extérieur.

Le rôle de l’Agent Guest Relations (H/F) consiste à optimiser la satisfaction de notre clientèle afin que les résultats GSS de l’hôtel soient au plus haut.

Découvrez nos avantages exclusifs :

– Carte Ticket Resto Foodles , Badge Machine à Café 3 boissons offertes

– Transport pris en charge à 70%

-Parking Employés

– Plan d’intéressement

– Prime d’employé du mois et de superviseur

– Prime de dimanche (15€ brut /dimanche)

– Prime de 13ème mois*

– Prime d’ancienneté**

– Prime de cooptation

– Le service de pressing

– Mutuelle santé négociée

– Opportunités d’évolution (Groupe Marriott International : Leader mondial de l’hôtellerie, 8000 hôtels dans le monde)

– Tarifs préférentiels dans tous les hôtels du monde sur les chambres et le F&B

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

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