Job Category Rooms & Guest Services Operations
Location Renaissance Paris Vendome Hotel, 4 Rue du Mont Thabor, Paris, Paris, France VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
JOB SUMMARY
The Front office manager organizes, structures, and supervises all the tasks that fall to the hotel’s reception. Highly guest satisfaction oriented, he/she ensures that the hotel’s guests’ stay runs smoothly.
MAIN TASKS
The job of Front office manager is mainly organized around the following missions:
Supervising the Front office team
- Ensure the recruitment, coordinate the integration and training of new associates.
- Establishing monthly schedules in accordance with legislation, checking employee attendance sheets, holiday requests, absence sheets, etc.
- Preparing and conducting annual appraisal interviews in collaboration with human Resources cluster.
- Organizing and conducting 15-minute training sessions.
- Promote the development of associates’ skills.
- Promote a benevolent manager, listening to your teams.
- Ensure the proper transmission of information to the various departments (Accounting, HR, Management, etc.)
- Be a relay of information from the management to your team (operational procedures, security, memos etc.)
Management and organization of Front office
- Organize information meetings and ensure good communication of information to the team and other departments.
- Collecting invoices, controlling payments, and daily closures.
- Implementing and ensuring the application of reception procedures
- Be responsible for all operations involving the customer at the reception: check-in, check-out, change, billing, dislodging, information etc.
- Motivate and engage associates to achieve the “upsell” and “enrollment” objectives set by management
- Define the expenses of the department according to the budget.
Front office:
- Welcoming customers and dealing with any complaints
- Organize overbookings
- Ensure follow-up on groups in collaboration with the sales team
- Coordinate the services offered with the various departments
- Guarantee the application and respect of procedures and convey the image of the hotel and the group
- Inform the customer about activities and new things to visit in the area
The list of these tasks is not exhaustive and may change depending on the organization and needs of the hotel.
MAIN SKILLS
To carry out his/her job in the best possible way, the Front office Manager must possess the following skills:
Technical and functional skills
- Good presentation and elocution, adapting his/her welcome to the clientele
- Be fluent in English and French
- Mastery of the following computer tools: Opera, Word, Excel
- Know and scrupulously respect the procedure relating to money management
Relational and behavioral skills:
- Be smiling, dedicated
- Manage with kindness, empathy, and respect
- Demonstrate impartiality and fairness in management
- Present yourself well (both verbally and physically)
- Respect the instructions given by the management, the manager.
JOB REQUIREMENTS
- Work permit in France
This company is an equal opportunity employer.
frnch1
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.
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