Customer Service Agent – France – CDG

• Vision: Deliver world-class service to all customers
• Mission: Make every customer feel like the most valued person

Working as a Customer Service Agent (“CSA”) is central to demonstrating that we understand the demands of air travel and our goal is to make the experience as smooth and enjoyable as possible for our customers. As a member of our ground crew, you will work in an enjoyable team environment. The position involves a variety of functions that include but are not limited to: Ticket sales counter functions, oversight of Check in, gates, connecting/reroute handling, Baggage Service, oversight of the overall turnaround of the flights.

JOB SUMMARY :
Monitoring of all business partners activities. Safety and security compliance. Supports Station Manager/OSMs in all administrative duties (budgeting/cost control/invoice processing/personnel related paperwork, etc.). Completing and forwarding statistics, reports, inventories, passenger complaints, insurance claims & Complaint Resolution Officers responses. Keeping communication and coordination channels with DL leadership, with peers within and outside the Station.

From the operations standpoint (general lines not limited to)-

• oversight of the flight turns coordinating with the various actors involved in the efficient turn around the aircraft servicing, includes all tasks necessary to handle customers and their bags acceptance,
• crew briefing & coordination while on the ground,
• check-in, ticketing sales functions and gate handling, organization & flow,
• troubleshooting connecting failures to offer reroute to inconvenienced customers,
• Customer assistance upon inquiry for baggage, lost and found, commercial dispute, overall assistance

Admin: Performs station compliance checklists and audits, handles station supplies ordering, exercises station cost controls, etc.

All employees are required to practice safety conscious behaviors in all processes and procedures.

What you need to succeed (minimum qualifications)

• Requires a strong background/extensive experience in Airport Customer Service above wing functions in airline or ground handling company
• Minimum required experience in that Airport Above Wing space – 1 to 2 years
• Minimum of 6 months experience in a hub and Joint Venture environment required
• Must be able to balance multiple priorities working with different business partners and answering customers needs within established time constraints
• Must be proficient in MS Office applications
• Must be in possession of a valid Driver’s License for France
• Must be fluent in both English and French (speak, read, write)
• Must be authorized and have current valid documentation to live/work in France

What will give you a competitive edge (preferred qualifications)

N/A

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