Job Category Rooms & Guest Services Operations
Location La Caserne Chanzy Hotel & Spa Autograph Collection, 18 Rue Tronsson Ducoudray, Reims, Marne, France VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, SAS Cathedrale. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
JOB SUMMARY
As a Front Office Manager Assistant, you are one of the first people in contact with customers.
With a warm and authentic approach, you create a personalized and unique customer experience during check-in.
Your role is to support the reception manager in the customer experience. You have an operational role and you ensure compliance with procedures. You take care of customers and deal with any problems they may encounter. Your primary role is to ensure the well-being of customers and the team.
GUEST RELATIONS :
• Welcoming the customer and responding to their needs
MONITORING :
Lead, coordinate and supervise the reception team in the absence of managers
Manage team administration (schedules, time tracking, etc.)
• Welcoming and training new employees
• Make night replacements if necessary
• Manage front and back office
• Respect and enforce Autograph Collection brand procedures
RECEPTION :
• Supervise the missions of the receptionists (check-out, check-in, invoicing, removal, information, etc.)
• Encourage his team to offer Marriott Bonvoy membership to new customers
• Ensure that Marriott procedures are followed and convey the image of the group
• Do the accounting follow-up of the reception in collaboration with the accounting department
PROFILE :
MANDATORY
Marriott Experience
• 3 years experience in Reception
Language: English mandatory others desired
Salary : to be defined according to the profile
Type of Employment : Full time, CDI
Participation in transportation
Available on weekends
Day time Works
Job location : Face-to-face
This company is an equal opportunity employer.
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Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.
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