Saison été 2023 – Concierge Junior (H/F)

Join us in Megève, on the Mont d’Arbois’slopes, in the heart of the French Alps. The Resort consists of 2 Four Seasons hotels, 10 restaurants and a golf course. Our establishments continue the legacy of the Rothschild family, who sought to create an unmatched hotel experience nearly a century ago. Characterized by a French style and part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the spectacle of nature, both in summer and in winter.

Découvrez notre restaurant: Le Kaito, Culinary classics from Japan meet local Alpine produce at Megève’s premier Japanese restaurant, open all day with direct access to the slopes in winter and to the golf course during summer.

The Position/Role

The Junior Concierge Agent responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and reports to the Chef Concierge.

Responsibilities

• Respond to all guests’ requests following and adhering to the Four Seasons Standards of service.
• Accommodate guest requests from the ordinary to the extraordinary
• Handle a wide variety of guest requests with utmost professionalism to achieve maximum guest satisfaction
• Act as an ambassador for the hotel, displaying a great sense of style and integrity
• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Review daily movements (arrivals, departure, guests in house itineraries, restaurant reservations etc ) to ensure proper handling of Special Attention Guests, VIP Guests and Groups (if applicable).
• Provide accurate information to guests in a courteous and timely manner.
• Promote the services offered by the hotel and the Domain du Mont d’Arbois
• Handle incoming and outgoing email, mail, packages, faxes and special guests’ deliveries.
• Assure, check and follow up guests’ proper billing

• Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, slopes…)
• Memorise regular guests’ preferences and habits to provide attentive and personalized service.
• Follow special handling instructions and adhere to established policies and procedures.
• Display a friendly, courteous and professional attitude in all dealings with guests and employees with an emphasis on fulfilling requests.
• Handle guests’ complaints in conjunction with management, keeping them well informed as to the issues and actions taken.

• Communicate to all support departments any necessary information or requests.
• Work harmoniously and professionally with all colleagues.

The list of responsibilities and duties is non exhaustive .

Who You Are

• 1+ years of previous experience at a similar position required.
• Experience in a luxury hotel/resort preferred.
• Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required.
• Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.
• Reading, writing and oral proficiency in the French language.

• Reading, writing and oral proficiency in the English language.
• Clean and Valid Driver’s License required.
• Ability to multi-task in a high volume and demanding environment.
• Strong problem solving skills, ability to handle difficult situations and guests.
• Ability to remain calm during challenging situations.

• Strong communication and interpersonal skills.
• This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorisation .

What to Expect

• Be a part of a cohesive team with opportunities to build a successful career with global potential

• Excellent Training and development opportunities
• Competitive salary & wages
• A culture that breeds success, and rewards it in many different ways

Benefits Four Seasons Megève Collection employees can enjoy

• Position to be filled for the 2023 summer season
• Opportunity to grow within the Four Seasons Group
• Advantageous company mutual insurance
• Accommodation provided (shared room)
• Numerous CSE benefits

Your motivation and dynamism will make all the difference!

For more information:

https://montdarbois.edmondderothschildheritage.com/en/

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