Saison été 2023 – Front Desk Agent

• Four Seasons Megève Collection

  Join us in Megève, on the Mont d’Arbois’slopes, in the heart of the French Alps. The Resort consists of 2 Four Seasons hotels, 10 restaurants and a golf course. Our establishments continue the legacy of the Rothschild family, who sought to create an unmatched hotel experience nearly a century ago. Characterized by a French style and part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the spectacle of nature, both in summer and in winter.

  Découvrez notre restaurant: Le Kaito, Culinary classics from Japan meet local Alpine produce at Megève’s premier Japanese restaurant, open all day with direct access to the slopes in winter and to the golf course during summer.

  The Position/Role

  The Front Desk Agent Assist guests with arrival and departure procedures and reports to the Front Desk Manager.

  Responsibilities

• Welcome and register guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to established credit policies and procedures as well as Four Seasons Standards.
• Recite all information regarding Hotel facilities, hours of operation, key personnel, special events and activities, and functions in the Hotel.
• Utilise the computer system in running daily reports and posting charges and credits.
• Communicate to all support departments any necessary information or requests.
• Complete key packets and modify/update registration cards.
• Make change, cash checks, and exchange foreign currency.
• Maintain a balanced bank and to reconcile all transactions at the close of the shift and to cash out.
• Quote and be familiar with room and rate availability for current and future dates.
• Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available.
• Perform other tasks and projects as delegated by management and employees.
• Communicate to all support departments any necessary information or requests.
• Handle several telephone calls at any given time.
• Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken.
• Work harmoniously and professionally with all colleagues.
• Act as an ambassador for the hotel, displaying a great sense of style and integrity.
• Display a friendly, courteous and professional attitude in all dealings with guests and employees.
• Speak clearly and communicate via radio to other staff members.

• The list of responsabilities and duties is non exhaustive.

• Who You Are
  • 1+ years of previous experience at a similar position required.
  • Experience in a luxury hotel/resort preferred.
  • Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required.
  • Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.
  • Reading, writing and oral proficiency in the French language.
  • Reading, writing and oral proficiency in the English language.
  • Ability to multi-task in a high volume and demanding environment.
  • Strong problem solving skills, ability to handle difficult situations and guests.
  • Ability to remain calm during challenging situations.
  • Strong communication and interpersonal skills.
  • This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorisation.

  What to Expect

  • Be a part of a cohesive team with opportunities to build a successful career with global potential
  • Excellent Training and development opportunities
  • Competitive salary & wages
  • A culture that breeds success, and rewards it in many different ways

Benefits Four Seasons Megève Collection employees can enjoy

• Position to be filled for the 2023 summer season
• Opportunity to grow within the Four Seasons Group
• Advantageous company mutual insurance
• Accommodation provided (shared room)
• Discounted rates on seasonal ski passes
• Numerous CSE benefits

Your motivation and dynamism will make all the difference!

For more information:

https://montdarbois.edmondderothschildheritage.com/en/

Thank you for your interest and see you soon!

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