Guest Relations Agent – H/F – CDD Saison – Riviera Marriott Hotel la Porte de Monaco

Job Number 23013960
Job Category Rooms & Guest Services Operations
Location Riviera Marriott Hotel La Porte de Monaco, Port de Cap d’Ail, Cap d’Ail, Alpes-Maritimes, France VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Are you interested in working in a Luxurious Hotel? Then this is for you!

Le Riviera Marriott Hotel la Porte de Monaco is looking for a Guest Relations Agent for the high season !

If you are passionate about Guest Experience & Guest Contact but also about the hospitality industry; If you want to work in an environment where you will be recognized, respected and empowered, then you found the right place!
Become part of our team and be ready for a memorable journey with us !!

POSITION SUMMARY

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

Other advantages :

A food allowance isallocated according to the guaranteed minimum, under reserve to fulfill the conditions set by the legal and contractual provisions in place.

Marriott Explore Rate :

As you are a Marriott Associate, you will be eligible to the Explore Rates discounts within all the group properties according availability.

Public transports :

Reimbursement of public transports upon presentation of a valid ticket up to 50%.

Laundry :

You are eligible to dry-clean your uniform or working clothes.

Mutuality :

You will benefit from the compulsory health insurance and its complementary mutual as soon as you join the company. You will therefore be able to add your partner and your children.

Be M otivated
Be A wesome
Be R espectful
Be R emarkable
Be I nventive
Be O pen-minded
Be T houghful
Be T rustworthy

Be part of our Team !

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Source ⇲