Since opening our virtual doors in 1995, we’ve been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.
That’s why we’re seeking a Field Quality Assurance Specialist to join our Logistics team.
The Field Quality Assurance Specialist will solve complex challenges with last mile delivery in their assigned territory, partnering with Operations Managers and external property managers to ensure timely delivery of goods out of our facilities.
The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.
• Conduct 75 weekly deep dives on customers that have experienced first day delivery failures, in line with the Grotesque FDDS initiative. Submit findings in the required timescales
• Conduct 25 weekly deep dives on addresses for which we have failed to deliver on the first day, in line with the Repeat Delivery Defect (RDR) initiative. Submit the findings in the required timescales
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed using the provided application
• Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback using the provided application
• Interact with property managers as needed to address concerns with service levels being provided
• Monitor delivery attempts throughout the day, particularly Unable to Locate events, and work with the DSP’s to obtain the correct location so that the driver can deliver the same day
• Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes
• Document feedback and audit results to help the AMZL team identify strengths, as well as areas of improvement
• Maintain a positive attitude and represent the company in a positive manner including adhering to the Vehicle Code of Conduct and reporting any accidents, driving violations, change in license and /or insurance requirements
• Other additional duties as assigned, based on future quality initiatives based in the field
BASIC QUALIFICATIONS
- You’re an excellent communicator (both written and verbal)
- GCSE Maths and English, grade C or above (or equivalent qualifications),
- You have a conscientious, dedicated approach; you’ll strive to meet or exceed departmental production goals
PREFERRED QUALIFICATIONS
- You possess a demonstrable problem solving, analytical ability
- You’re willing and able to train and learn new skills,
- You’re able to handle long and short-term, varied and multiple tasks, while remaining committed in a fast-paced environment.
Amazon est un employeur engagé en faveur de l’égalité des chances. Nous sommes convaincus que la diversité des personnes que nous engageons est une composante essentielle de notre succès. Nous prenons des décisions de recrutement basées sur votre expérience et vos compétences.
Sauf indication contraire de votre part, en soumettant votre CV, vous autorisez l’entité de recrutement du groupe Amazon à stocker vos données personnelles dans la base de données électronique gérée par Amazon Corporate LLC. aux États-Unis ou l’une de ses filiales afin d’évaluer l’adéquation de votre profil avec ce poste ou d’autres futurs postes vacants et à poursuivre son processus de recrutement.
Vous pouvez choisir de supprimer vos données personnelles à tout moment en informant l’entité de recrutement du groupe Amazon de votre décision. Amazon ne partagera vos données personnelles avec aucun tiers sans votre consentement préalable.
Amazon est un employeur engagé pour l’égalité des chances. Nous sommes convaincus qu’une main d’oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d’inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.
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