Saison Hiver 22-23 Front Desk Assistant Manager

Join us in Megève, on the Mont d’Arbois’slopes, in the heart of the French Alps. The Resort consists of 2 Four Seasons hotels, 10 restaurants and a golf course. Our establishments continue the legacy of the Rothschild family, who sought to create an unmatched hotel experience nearly a century ago. Characterized by a French style and part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the spectacle of nature, both in summer and in winter.

Découvrez nos restaurants: La Dame de Pic – Le 1920, discover the universe of Anne-Sophie Pic, the most starred woman in the world by the Michelin Guide. The attachment to nature, the desire to transmit local flavors, the attention paid to customers and to those who make these natural products possible ; Le Kaito, Culinary classics from Japan meet local Alpine produce at Megève’s premier Japanese restaurant, open all day with direct access to the slopes in winter and to the golf course during summer ; La Table de Noémie, La Table de Noémie highlights local products and Savoyard specialties in a warm and friendly atmosphere. With a focus on the quality of the ingredients, we present comforting, gourmet dishes with a “like at home” spirit.

The Position/Role

The Assistant Front Desk Manager assists with overseeing the Front Desk team and reports directly to the Front Office Manager. The Assistant Front Desk Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests. The Assistant Front Desk Manager also directs employees that perform the following duties, and will also perform these duties on own when the level of operations/business requires it:

Welcome and register guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to established credit policies and procedures

Handle a wide variety of guest requests with utmost professionalism to achieve maximum guest satisfaction and respecting the Four Seasons Standards

Provide accurate information to guests in a courteous and timely manner

Promote the services offered by the hotel and the Domain du Mont d’Arbois

Assure, check and follow up guests’ proper billing

Complete key packets and modify registration cards

Make change, cash checks, and exchange foreign currency

Quote and be familiar with room and rate availability for current and future dates

Successfully complete a room reservation for any given time period knowing what types of accommodations & rates in the absence of the Reservation Team

Handle several telephone calls at any given time

Speak clearly and communicate via radio to other staff members

Responsibilities

• Direct and control the activities of the Front Desk in order to ensure adherence to Four Seasons standards, policies and procedures
• Ensure all agents maintain a balanced bank and to reconcile all transactions at the close of their shift and to cash out
• Perform other tasks and projects as delegated by management
• Memorize regular guests’ preferences and habits to provide attentive and personalized service
• Review daily movements (arrivals, departure, guests in house itineraries, restaurant reservations etc) to ensure proper handling of Special Attention Guests, VIP Guests and Groups (if applicable)
• Perform all reasonable services a guest may require and to anticipate guest requests and requirements in order to satisfy them efficiently and effectively
• Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance
• Lead by example and to drive the team to exceed guests’ expectations by being creative, innovative and resourceful
• Behave in a discreet, concerned and friendly manner while being efficient and impeccably groomed at all times
• Display a friendly, courteous and professional attitude in all dealings with guests and employees
• Ensure employees are correctly trained and take corrective action as required
• Assist in scheduling, training and providing feedback to Front Desk Agents
• Discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled
• Keep management fully informed of all activities of the Front Desk operations
• Deal effectively with glitches until complete guest satisfaction is obtained
• Inform senior management and complete glitch reports and daily follow up
• Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken
• Communicate to all support departments any necessary information or requests
• Work with the Accounting Department to ensure policy and procedures are followed
• Keep all Front Desk Employees informed of information, policies and procedures relative to their areas and the hotel in general
• Complete all payroll records and ensure staff follow proper payroll procedures
• Ensure maximisation of revenues and control of expenses in all areas under control
• Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees.
• Respond swiftly and effectively in any hotel emergency or safety situation.
• Assist in inventory of Front Office Supplies, Long Term Storage and Guest Items.
• Anticipate the department needs and operating supplies by performing requisitions to Purchasing Department.
• Work harmoniously and professionally with all colleagues and management.

The list of responsabilities and duties is non exhaustive.

Who You Are

• 1+ years of previous Rooms Division supervisory or management experience required
• Experience in a luxury hotel/resort required
• Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required
• Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts
• Reading, writing and oral proficiency in the French language
• Reading, writing and oral proficiency in the English language
• Ability to handle computer systems (related to schedule, purchase, guest lists, guest activities reports etc.)
• Ability to multi-task in a high volume and demanding environment
• Strong leadership skills and the ability to lead a team
• Strong problem solving skills, ability to handle difficult situations and guests
• Ability to remain calm during challenging situations
• Strong communication and interpersonal skills

This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorization

What to Expect

Be a part of a cohesive team with opportunities to build a successful career with global potential

Excellent Training and development opportunities

Competitive salary & wages

A culture that breeds success, and rewards it in many different ways

Benefits Four Seasons Megève Collection employees can enjoy

• Position to be filled for the 2022-2023 winter season
• Opportunity to grow within the Four Seasons Group
• Advantageous company mutual insurance
• Accommodation provided (shared room)
• Discounted rates on seasonal ski passes
• Discounted rates on our restaurants
• Numerous CSE benefits

Your motivation and dynamism will make all the difference!

For more information:

https://montdarbois.edmondderothschildheritage.com/en/

Thank you for your interest and see you soon!

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