Client Success Manager

Location: Remote, Netherlands; Remote, France; Remote, UK

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About CrossKnowledge:

CrossKnowledge provides corporate digital learning solutions that enable the success of individuals, teams and organizations through skills acquisition.  CrossKnowledge delivers an integrated and personalized learning experience: a unique combination of our digital content for the most in-demand skills created with world-renowned experts, a learning platform built with human and artificial intelligence, and unmatched accountability with a dedicated Client Success Team. That is what makes CrossKnowledge the trusted learning partner of organizations, helping L&D, managers and learners acquire the skills they need to succeed. Part of Wiley, one of the world’s largest research and education providers, CrossKnowledge has 20 years of experience in digital learning, serving over 12 million learners in 130 countries.

About the Role:

We are looking for a Client Success Manager to join our growing team. As part of our Client Success department, you will work closely with our Sales team to generate business growth and ensure our clients succeed. You will collaborate effectively with both internal and external cross-functional teams to drive client satisfaction and ensure client retention.

How you will make an impact:

• As a Client Success Manager, you will partner with Sales counterparts to help them identify growth opportunities during the term of the agreement. More precisely you will:
  • Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals, and to align expectations for maximum client success
  • Identify potential growth areas by keeping clients informed of new products, services and product improvements that can provide additional value
  • Partner closely with the sales team throughout the client lifecycle to achieve renewal targets and identify growth opportunities
  • Provide consultation regarding CrossKnowledge Learning Solutions

What we look for:

• BA/BS/Master’s degree and 5 years’ experience minimum in account management or other comparable client service roles
• Previous program/project management experience, particularly in regard to customer journeys
• Fluent in English, excellent written and verbal skills are required
• Interested in digital and e-learning topics (a previous experience is an advantage)
• Great analytical skills (reporting, excel, data analysis)
• Very well-organized and structured to manage priorities
• Capable to build trust, rapport, and strong client relationships
• And of course, with the right team spirit!

   

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

When applying, please attach your resume/CV to be considered.

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